Alfonso Prieto
Computer Engineer
Dallas,Texas
Summary
Versatile Computer Engineer conversant in all aspects of Technology business operation and development. Eager to grow alongside companies' IT needs and technical arsenals. Committed to maintaining maximum uptimes and optimal operational efficiencies and effective technical expertise. Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level Service, IT and Engineering position. Ready to help team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
Languages
7
7
years of post-secondary education
15
15
years of professional experience
Work History
Lead Technician
Lonestar Communications
Grand Prairie, TX
09.2019 - Current
- Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
- Commissioned technicians to augment on-site technical support assets.
- Identified problematic components and wiring issues and applied troubleshooting techniques.
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
- Successfully managed multiple projects and several work teams on consistent basis.
- Read blueprints and schematics to correctly place equipment.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls and crawl spaces.
- Pulled low-voltage cabling according to industry practices.
- Compliance with safety and regulatory standards.
- Trained and mentored staff to work efficiently and accurately to accomplish goals under tight deadlines.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked flexible hours; night, weekend, and holiday shifts.
- Installed cabling and wireless systems for data communications networks.
- installed and configured Low voltage devices and equipments for R5 system, 5K system, Rcare system, BENL system and RTLS system.
Low Voltage Cable Technician
Eco-Staff LLC
Dallas, Texas
09.2018 - 09.2019
- Identified problematic components and wiring issues and applied troubleshooting techniques.
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
- Successfully managed multiple projects and several work teams on consistent basis.
- Researched and recommended network and data communications hardware and software.
- Read blueprints and schematics to correctly place equipment.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Set up networks and computers for business and residential customers.
- Installed and configured new devices and system components.
- Installed data and telephone cable lines between outside underground or pole lines and commercial buildings.
IT Analyst
Cerveceria Regional
Maracaibo, Venezuela
06.2005 - 12.2016
- Planned and conceived computer systems using information engineering, data modeling and structured analysis.
- Resolved malfunctions with systems and programs through troubleshooting.
- Assessed business needs and problem areas to create focused solutions like Software, hardware, servers, network and others.
- Evaluated and adopted new technologies to address changing industry needs.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Improved SAP system by adding new features and infrastructure.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Enhanced computer systems, hardware and cellphones increased efficiency for end-users.
- Boosted information sharing by enhancing interfaces between computer systems.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Applied knowledge of application components in conjunction with query tools to achieve business objectives.
- Resolved technical issues by troubleshooting.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Installed and updated hardware, software and applications on PC devices.
- Performed tests of functionality, security and performance of different workstations and devices.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Logged support tickets and closed when issues were resolved.
- Used ticketing systems to manage and process support actions and requests.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Ran cabling and installed data drops for new node installations.
- Troubleshot hardware and software to determine and rectify network problems.
- Supported users both local and by phone with problem resolution and education.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Worked with outside vendors for fiber installations and service.
- Configured and maintained network backup and recovery procedures.
- Assigned application access, security roles and permissions.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Dressed and installed cat5 cabling and hardware.
- Configured, monitored and maintained email applications and virus protection software.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Linked computers to network and peripheral equipment.
- Backed up company data on regular basis, successfully recovering critical information after malware attacks.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Facilitated maintenance team training procedures to align with company standards.
- Worked closely with network administrators and server engineers to deliver quality service.
- Coordinated installation of new users and relocations of existing users.
- Offered friendly and efficient service to all users, handled challenging situations with ease.
Education
Bachelor of Science - Computer Engineering
Rafael Belloso Chacin University (URBE)
Venezuela 09.2000 - 06.2005
No Degree - CCNA
Cisco NetAcad (Urbe)
Venezuela 01.2004 - 12.2005
No Degree - Self-improvement
Seminar "Unleash The Power Within" (Tony Robbins)
Dallas, TX 07.2019 - 07.2019
No Degree - Firmware And Applications Certification Program
Rauland (Responder 5 System)
Grand Prairie, TX 10.2020 - 10.2020
Skills
Remote Support Management
Blueprints and schematics
Performance improvement
Commercial construction
Repair services
Analytical/Scientific Software
Troubleshooting
Project Management
Project support
Support Ticket System Management
Network Infrastructure Monitoring
Technical Documentation
Application support
Technical issues analysis
Customer service expert
Desktop support
TCP/IP
Detailing skills
MS Office
Responsible
Technical Support
Hardware Inventory Management
Network configuration
Network Troubleshooting
Networking Hardware Installation
Teamwork
Timeline
No Degree - Firmware And Applications Certification Program
Rauland (Responder 5 System)
10.2020 - 10.2020
Lead Technician
Lonestar Communications
09.2019 - Current
No Degree - Self-improvement
Seminar "Unleash The Power Within" (Tony Robbins)
07.2019 - 07.2019
Low Voltage Cable Technician
Eco-Staff LLC
09.2018 - 09.2019
IT Analyst
Cerveceria Regional
06.2005 - 12.2016
No Degree - CCNA
Cisco NetAcad (Urbe)
01.2004 - 12.2005
Bachelor of Science - Computer Engineering
Rafael Belloso Chacin University (URBE)
09.2000 - 06.2005