Alfonso Romero-Cantu

Managed customer service calls to address sales, claims, and concerns while cross-selling products.

• Contacted leads to promote insurance products and negotiate policy terms.
• Handled customer inquiries and complaints, ensuring timely resolution and satisfaction.
• Researched customer needs to recommend appropriate insurance solutions.
• Collaborated with existing clients to update policies and add coverage options.

Maintained professional communication in compliance with all applicable regulations.

• Successfully collected overdue payments through inbound and outbound calling efforts.
• Accurately processed online payments using ECM technology.
• Consistently documented conversations in collections systems while updating borrower details.
• Utilized sound judgment to assess and implement suitable collection strategies.
• Resolved inquiries and issues, directing complex cases to relevant resources for effective handling.

Ensured food quality, restaurant atmosphere, and superior customer service standards.

• Trained new employees thoroughly to enhance operational efficiency.
• Conducted hygiene wellness checks and enforced strict food safety protocols.
• Managed inventory projections and sales adjustments while monitoring stock levels.
• Oversaw daily cash flow and conducted financial audits for accuracy.
• Enhanced time management and prioritized key business processes effectively.
• Executed multiple new restaurant openings, refining management practices to uphold food quality standards.

Trained in hand mechanic work on import cars to enhance technical proficiency.

• Shadowed experienced technicians to evaluate skills and gain industry insights.
• Executed troubleshooting of vehicles and engines, minimizing delays in repairs.
• Conducted powertrain removals and replacements in compliance with safety practices.
• Created accessible systems for streamlined organization, reducing labor costs significantly.

Managed over 30 commission-based accounts in designer clothing industry, ensuring high-quality customer service.

• Responded promptly to customer inquiries through in-person interactions, phone calls, and emails.
• Efficiently opened customer accounts by accurately recording relevant data.
• Maintained financial accounts by processing customer adjustments professionally.
• Achieved highest sales commission in southwest region within one year.