Alfonso Valbuena
Pembroke Pines
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Sales Associate IT
GamerCentral
01.2018 - 02.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated parents on age-appropriate games for their children, increasing overall consumer confidence in our recommendations.
- Collaborated with team members to achieve daily sales targets and improve overall store performance.
- Implemented effective inventory management strategies for optimal product availability and minimal shrinkage.
- Resolved customer complaints promptly and professionally, fostering goodwill and maintaining brand reputation.
- Demonstrated effective upselling techniques by offering relevant add-ons or special edition upgrades to enhance the gaming experience.
- Offered technical assistance to customers experiencing issues with gaming consoles or software, leading to swift resolutions that preserved client relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
IT Assistant
King90 Aircraft Maintenance
02.2015 - 02.2016
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Collaborated with IT team to successfully complete large projects within strict deadlines.
- Responded to queries on phone, via email or through IT ticketing system.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Enhanced system efficiency by identifying and rectifying software issues.
- Installed and configured software and hardware.
Education
Bachelor of Science - Information Technology
National School of Information And Languages
Colombia 12.2019
Associate of Science - Information Technology
University Institute of Industrial Technology
Venezuela 01.2016
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Desktop Technical Support
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Sales Associate IT
GamerCentral
01.2018 - 02.2020
IT Assistant
King90 Aircraft Maintenance
02.2015 - 02.2016
Bachelor of Science - Information Technology
National School of Information And Languages
Associate of Science - Information Technology
University Institute of Industrial Technology