Alfonzo Pinto
Watsonville,CA
Summary
Administrative professional with comprehensive experience prepared for this role. Proven ability to manage patient records, schedule appointments, and facilitate communication within healthcare settings. Adept at collaborating with team members and adapting to changing demands. Skilled in medical terminology, data entry, and maintaining confidentiality. Reliable and results-focused with strong commitment to supporting healthcare operations.
Overview
11
11
years of professional experience
Work History
Unit Secretary, Cardiovascular
Good Samaritan Hospital
11.2016 - 09.2025
- Managed patient records and ensured compliance with hospital policies and procedures.
- Facilitated communication between departments, enhancing workflow efficiency and patient care coordination.
- Managed 50+ high-volume inbound calls daily, triaging patients and family inquires and routing to appropriate medical providers.
- Assisted in training new secretarial staff on administrative processes and hospital protocols.
- Collaborated with charge nurses and care teams to align patient expectations with care standards and departmental objectives.
CNA, Cardiovascular
Good Samaritan Hospital
02.2016 - 11.2017
- Administered daily personal care and hygiene to residents ensuring comfort and dignity.
- Assisted nursing staff with patient assessments, contributing to individualized care plans.
- Monitored vital signs and reported changes to medical team, maintaining patient safety and health standards.
- Trained new CNAs on best practices in patient care and facility protocols.
Medical Assistant, PACU
Sutter Maternity and Surgery Center
07.2014 - 11.2017
- Managed patient intake, ensuring accurate documentation and data entry in electronic health records.
- Assisted physicians during examinations, providing support for procedures and patient education.
- Coordinated appointments and follow-ups, enhancing patient scheduling efficiency and satisfaction.
- Monitored patients for vital signs, airway patency, level of consciousness, pain, nausea/vomiting, bleeding and emergence from anesthesia.
- Assisted with the surgical schedule to optimize OR utilization and minimize delays.
Education
High School Diploma -
Renaissance High School
La Selva Beach, CAAssociate of Science -
Cabrillo College
Aptos, CASkills
- Effective incoming call management
- Commitment to service quality
- Skilled in managing workflows
- Call handling expertise
- Strong organization
- Direct patient care
Timeline
Unit Secretary, Cardiovascular
Good Samaritan Hospital
11.2016 - 09.2025
CNA, Cardiovascular
Good Samaritan Hospital
02.2016 - 11.2017
Medical Assistant, PACU
Sutter Maternity and Surgery Center
07.2014 - 11.2017
High School Diploma -
Renaissance High School
Associate of Science -
Cabrillo College