Alfonso Cadena
Laredo,TX
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Transportation Dispatcher
Danny Herman Trucking
Laredo, TX
05.2021 - Current
- Performed data entry tasks accurately within established timelines.
- Documented inventory levels, shipments, and deliveries.
- Monitored facility security cameras on a regular basis ensuring safety protocols are being followed.
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Operated forklifts to transport materials between loading, processing, and storage areas.
- Trained newly hired top talent to fill key positions and maximize productivity.
Life Insurance Agent
Primerica
Laredo, TX
03.2023 - 08.2024
- Coached personnel on follow-up processes, sales, and consultative sales approaches.
- Conducted thorough needs analysis to recommend appropriate life insurance products.
- Provided guidance and assistance on a variety of topics including but not limited to retirement planning options, health plan options, life insurance coverage levels.
- I attended conferences related to finance.
- Sought out new clients and developed clientele by networking to find new customers.
Conservatorship Worker
Child Protection Services
Laredo, TX
11.2020 - 04.2021
- Maintained detailed documentation on all cases, including progress notes and court reports.
- Provided court reports summarizing findings from investigations and recommending appropriate action plans.
- Conducted safety inspections and ensured compliance with relevant health and safety regulations.
- Developed and implemented family service programs to support families in need.
- Provided resources to support families in achieving their goals.
- Assessed each family's level of functioning using appropriate assessment tools such as the Family Assessment Form.
Sales and Services Agent
Marriott International, Inc.
San Antonio, Texas
08.2016 - 12.2017
- Collected payments and provided accurate change.
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Upsold additional items based on customer interests and needs.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Customer Care Representative
Marriott International, Inc.
San Antonio, TX
12.2016 - 08.2017
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Contacted customers about potential service upgrades, new services and account changes.
- Answered customer inquiries over the phone and via email.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
Education
Bachelor of Arts - Communication
Texas A&M International University
Laredo, TX05-2014
Skills
- Client relationship management
- Customer retention techniques
- Cross-selling
- Life insurance planning
- Data entry accuracy
- Public speaking
- Microsoft office suite proficiency
- Managing records
- Compliance regulations
- Bilingual Spanish and English
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Life Insurance Agent
Primerica
03.2023 - 08.2024
Transportation Dispatcher
Danny Herman Trucking
05.2021 - Current
Conservatorship Worker
Child Protection Services
11.2020 - 04.2021
Customer Care Representative
Marriott International, Inc.
12.2016 - 08.2017
Sales and Services Agent
Marriott International, Inc.
08.2016 - 12.2017
Bachelor of Arts - Communication
Texas A&M International University
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