Dedicated, independent and motivated customer service professional seeking to provide attentive, highly professional service for a dynamic healthcare provider.
Overview
13
13
years of professional experience
Work History
Transportation Dispatcher
First Transit
03.2012 - 03.2017
Scheduled and dispatched drivers to locations in Fort Bend Area.
Checked that each scheduled route was appropriately covered by drivers.
Coordinated driver dispatch to accomplish daily requirements.
Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
Monitored and tracked status of routes in transit to confirm on-time performance.
Reviewed paperwork prior to drivers reporting to ensure accuracy and clarify understanding of details.
Bus Operator
Transdev
03.2017 - Current
Transported customers to and from Houston area.
Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
Received commendations for exceptional customer service and professionalism during interactions with passengers.
Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.