Lashandra Baker
Houston,TX
Summary
Dedicated, independent and motivated customer service professional seeking to provide attentive, highly professional service for a dynamic healthcare provider.
Overview
13
13
years of professional experience
Work History
Transportation Dispatcher
First Transit
03.2012 - 03.2017
- Scheduled and dispatched drivers to locations in Fort Bend Area.
- Checked that each scheduled route was appropriately covered by drivers.
- Coordinated driver dispatch to accomplish daily requirements.
- Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
- Monitored and tracked status of routes in transit to confirm on-time performance.
- Reviewed paperwork prior to drivers reporting to ensure accuracy and clarify understanding of details.
Bus Operator
Transdev
03.2017 - Current
- Transported customers to and from Houston area.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Accepted and processed fares.
Education
Diploma - Medical Business Specialist
Texas School of Business
Houston, TX02-2002
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ01-2019
Diploma - Medical Billing and Coding
Ultimate Medical Academy
01.2025
Skills
- Greenway
- Proficient in MS Excel
- Proficient in MS Word
- Proficient in MS PowerPoint
- Typing Speed: 30 WPM
- Detail-Oriented Analysis
- Following directions
- Team player
- Efficient Time Management
- Client Relationship Management
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Timeline
Bus Operator
Transdev
03.2017 - Current
Transportation Dispatcher
First Transit
03.2012 - 03.2017
Diploma - Medical Business Specialist
Texas School of Business
Associate of Arts - Business Administration
University of Phoenix
Diploma - Medical Billing and Coding
Ultimate Medical Academy
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