Karen Contreras
Commerce city,CO
Summary
Bilingual Administrative Professional with over 10 years of experience in customer service and patient care. Managed diverse medical office tasks, including patient intake, medical records, and data entry, demonstrating reliability and strong multitasking skills. Oversaw shipping, receiving, and inventory operations, achieving accuracy in record-keeping and efficient issue resolution.
Overview
2
2
Languages
1
1
Certification
22
22
years of professional experience
Work History
Store Leader
7- Eleven
03.2026 - Current
- Directed daily store operations, ensuring compliance with 7-Eleven standards and safety procedures.
- Coached team members on customer service, merchandising, and register accuracy.
- Scheduled staff coverage to support peak traffic and maintain labor efficiency.
- Monitored inventory levels, ordered stock, and reduced out-of-stock conditions.
- Coordinated opening and closing tasks, ensuring daily readiness and secure cash-handling procedures.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Restocked shelves with merchandise to ensure product availability., put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
Caregiver
Home Helpers Home Care of Denver
05.2025 - 01.2026
- Provided personal care, assisting with bathing, dressing, eating, and exercising to enhance clients' daily living
- Offered emotional support and companionship while managing errands and facilitating transportation to appointments and pharmacy
- Supported clients in making informed choices while maintaining cleanliness, handling laundry, and providing medication reminders
- Prep and make clients meals (breakfast, lunch, & dinner), pick up food or groceries
- Administered medication reminders and monitored daily routines to support consistent care plans.
- Assisted clients with bathing, dressing, grooming, and toileting support while preserving dignity and comfort.
- Coordinated safe transportation to appointments, errands, and community activities.
Dispatcher
Mirage Recovery Services
08.2025 - 10.2025
- Executed critical decision-making processes under pressure. Dispatchers should have good judgment skills and the ability to make decisions quickly
- Demonstrated strong communication and teamwork skills while multitasking. Emotional control technological skills organization
- Coordinated dispatch of calls to towing drivers, managing communications with three police departments and private tow requests
Caregiver
Extended Family Care|
12.2024 - 03.2025
- Provide personal care, helping with bathing, dressing, eating, and exercising
- Provided emotional support and companionship while assisting with errands and transportation to appointments and pharmacy visits
- Facilitated informed decision-making for clients while managing cleaning, laundry, and medication reminders
- Prepared and served nutritious meals (breakfast, lunch, & dinner) while coordinating grocery shopping
- Provided extended family care by supporting daily needs and fostering a nurturing environment.
- Prepared nutritious meals and tracked dietary preferences, restrictions, and hydration needs.
- Maintained clean living spaces through light housekeeping, laundry, and sanitation tasks.
Receptionist
Navajo Express
06.2024 - 10.2024
- Answer multi phone lines, direct calls to the right department
- Sorted incoming and outgoing mail, faxes, and documents for efficient processing.
- Expedited operations by dispatching and scheduling pick up and delivery appointments with customers
- Managed Navajo shipper log and responded to emails promptly and courteously
- Keep track of EDI, and IGPS system w/ correct dates and time for pick up and delivery
CHW
Oak Street Health
03.2024 - 05.2024
- Community health workers provide support to local healthcare organizations and systems through various tasks.
- Conducted home visits to assess patient needs and provide support
- Managed sanitation initiatives to enhance community health and prevent disease
- Provision of water and nutrition
- Administered first aid in emergency situations to ensure immediate care
- Treatment of simple or common illnesses
- Delivered health education sessions to community members to promote wellness
- Maternal and child health support
- Facilitated family planning activities to educate on reproductive health options
- Tuberculosis (TB) or HIV/AIDS care
- Communicable disease control
- Community development activities
- Managed recordkeeping and collected data to maintain accurate health records
First Impressions Coordinator
Midtown Occupational Health Services
09.2023 - 10.2023
- Checked in patients at front desk to gather necessary information for appointments. determine if it’s a injury,physical,or drug screen
- Printed workers' compensation paperwork to support claims processing., and background documents, call for authorization
- Answered incoming phone lines to assist patients with inquiries and direct calls appropriately., scan patients documents, put in patients & company information in special database
Administrative Assistant
TUCC
05.2023 - 08.2023
- Checked in and out patients; obtained insurance cards, collected co-pays, and past due balances to ensure accurate billing.
- Printed daily appointment schedule for next day and managed check bucket for efficient workflow.
- Followed up on missed and no-show appointments to maximize patient attendance.
- Print daily schedule appointments sheet for next day check bucket daily and emails
- Print out ATC, Rad One, & ADT Routing Sheets for next day
- Scan charts and medical documents
- Facilitated operational coordination.
Medical Receptionist
Mountain Blue Cancer Care Center
08.2022 - 01.2023
- Check in patients, check out patients: obtain insurance cards, collect co-pays, & collect past due balances
- Follow up on all missed/no show appointments
- Followed up on missed or no-show appointments to ensure patient engagement and rescheduling
- Made reminder calls for office visits, treatments, and medical procedures following scheduling guidelines.
- Ensure charts are prepared for next day
- Scan charts and medical documents
- Make sure all patients have been called at least 24 hrs prior to their scheduled appointments to verify they are coming in or need to be rescheduled
- Retrieved daily mail from the mailbox sort it out and distribute it to the right personnel
- Notified appropriate doctors of patient cancellations or reschedules on the same day
Administrative Assistant | Secretary
Fresenius Kidney Care
06.2022 - 08.2022
- Responded to incoming phone calls in a professional manner, intake new and traveling patients, scan patients files, medical records, fax patients documents, order H&P, and create patients files
- Coordinated patient scheduling, appointment changes, and clinic calendars to support smooth daily operations.
- Managed phone inquiries, routed messages, and resolved routine concerns with professionalism and accuracy.
- Maintained confidential patient records, files, and documentation in compliance with healthcare standards.
Patient Intake Coordinator
BHGI
03.2022 - 05.2022
- Checked in patients and conducted intakes to ensure accurate patient records
- Conducted medical verification for Medicaid and Medicare claims to ensure compliance with regulations.
- Executed scanning, faxing, and emailing tasks while scheduling appointments for efficient patient flow
Medical Administrative Assistant
CROM
07.2021 - 01.2022
- Checked in and out patients, translated communications between patients and doctors in English and Spanish
- Managed medical records by scanning patient documents, insurance cards, and IDs into the electronic system.
- Screened patients for medication needs, processed payments, and scheduled or rescheduled appointments
Administration/Customer Service
DORA
03.2020 - 04.2020
- Managed incoming calls efficiently
- Compiled meeting information and resolved customer concerns to enhance service quality
- Created accurate business titles
Administrative Assistant/Customer Care
Hardware Specialty's
04.2019 - 08.2019
- Delivered accurate information on rates, sales, and marketing strategies to clients.
- Entered and organized data into a specialized database for easy access.
- Collaborated with the sales team to support daily operational tasks.
Customer Service/Receptionist
Volunteers of America
12.2017 - 07.2018
- Answered incoming calls and efficiently checked in and discharged guests, ensuring smooth front desk operations
- Handled intake duties and documented daily reports as required.
- Resolved customer issues by identifying concerns and providing solutions.
Administrative Assistant | Mental Health Center of Denver
Mental Health Center of Denver
02.2018 - 04.2018
- Operated switchboard to efficiently answer and route incoming calls
- Entered data into specialized databases to maintain accurate records.
- Oversaw customer inquiries and complaints
Spanish/English Bilingual Supervisor
The Perfectionist
04.2005 - 07.2006
- Facilitated communication by providing translation services in English and Spanish, enhancing customer and staff understanding.
- Verified concerns and complaints to identify appropriate resolutions, contributing to improved customer satisfaction.
- Delivered detailed information on rates, sales, and marketing strategies to enhance customer understanding.
Education
Medical Administrative Assistant Certification - Health Administration
Penn Foster
Anchorage04-2021
High School Diploma - General Studies
Save High School
Anchorage05-1997
Skills
- Detail orientation
- Store safety
- Inventory Management
- Health and Safety Compliance
- Sales Reporting
- Retail Analytics
- Team Leadership
- Merchandising Strategies
- Budget Management
- Customer Engagement
- Operational Efficiency software
- Greenway software
- Safety Training software
- Loss Prevention protocols
- Retail operations
- ESW
- Financial management
- Detail orientation
- Canopy
- GreenWay
- Safeforce
Accomplishments
- Collaborated with team of 5 in the development of cleaning muilt- houses.
- Supervised team of 5 staff members.
- A certificate in Medical Administrative Assistant
Certification
Medical Administrative Assistant Certification - Penn Foster, Jan 2021 - Apr 2021, CrossPurpose Career and Community Development Program, Nov 2020 - Apr 2021
Languages
Spanish
English
Timeline
Store Leader
7- Eleven
03.2026 - Current
Dispatcher
Mirage Recovery Services
08.2025 - 10.2025
Caregiver
Home Helpers Home Care of Denver
05.2025 - 01.2026
Caregiver
Extended Family Care|
12.2024 - 03.2025
Receptionist
Navajo Express
06.2024 - 10.2024
CHW
Oak Street Health
03.2024 - 05.2024
First Impressions Coordinator
Midtown Occupational Health Services
09.2023 - 10.2023
Administrative Assistant
TUCC
05.2023 - 08.2023
Medical Receptionist
Mountain Blue Cancer Care Center
08.2022 - 01.2023
Administrative Assistant | Secretary
Fresenius Kidney Care
06.2022 - 08.2022
Patient Intake Coordinator
BHGI
03.2022 - 05.2022
Medical Administrative Assistant
CROM
07.2021 - 01.2022
Administration/Customer Service
DORA
03.2020 - 04.2020
Administrative Assistant/Customer Care
Hardware Specialty's
04.2019 - 08.2019
Administrative Assistant | Mental Health Center of Denver
Mental Health Center of Denver
02.2018 - 04.2018
Customer Service/Receptionist
Volunteers of America
12.2017 - 07.2018
Spanish/English Bilingual Supervisor
The Perfectionist
04.2005 - 07.2006
Medical Administrative Assistant Certification - Health Administration
Penn Foster
High School Diploma - General Studies
Save High School
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