James Sakil
Cohoes
Summary
Dynamic leader with a proven track record at Petsmart, elevating store rankings from 1534 to 60th and 1284 to 234 through exceptional team management and store operations. Skilled in fostering a culture of safety, belonging and high performance, achieving district-wide recognition by my peers. Expert in financial acumen and promoting a positive work environment, significantly boosting sales and employee retention. Leading the way to several leadership promotions, including department managers to assistant managers and assistant managers to store managers. Always looking to learn and develop new skills by always being comfortable with the uncomfortable,
"The Only thing standing between you and outrageous success is continuous progress"
Overview
8
8
years of professional experience
Work History
Store Leader
Petsmart
11.2022 - Current
- Set example for customer service by expertly handling challenging situations by being an immediate point of contact for both my customers and my team.
- Optimized staff performance using company competencies and through active communication and a development plan led by key milestones.
- Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities and a belief that you are important. And no one position is above another.
- Achieved sales targets consistently by motivating team members and creating a positive work environment. Using goals in margins, expenses and labor execution. Making present and future decisions based on financial plans.
- Multi-department management done by having both physical and mental flexibility and by managing by example as opposed to just overseeing
- In 2023 I was ranked 60th out of 1681 stores using operation and people scorecard ratings, Store was ranked 1534 the previous year. On my second year my store(different store) is currently ranked 234th while being ranked 1284 the previous year.
- Current Safety Captain for the HVNY district. District achieved excellent standards in both people and pet safety for the first time in half a decade. Hosted 2024 Holiday Regional safety call
Assistant Store Leader
Petsmart
10.2021 - 12.2022
- Created staff schedules, approved requested time off and updated reports. Managed stores profit and loss.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Recruited and hired talented individuals bringing depth and experience to organization.
Merchandise and Inventory Leader
Petsmart
07.2020 - 10.2021
- Oversaw the implementation of store plannergrams and ad sets.
- Led a team of inventory specialists, fostering an environment of collaboration, accountability, and high-performance standards.
- Streamlined warehouse processes for increased productivity and reduced operational costs.
Disney Store Brand Ambassador
Walt Disney Company
12.2016 - 07.2021
- Provided exceptional customer service to drive satisfaction.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Worked with team to achieve sales goals for products.
Customer Engagement Leader
Petsmart
12.2019 - 07.2020
- Introduced innovative loyalty programs, incentivizing repeat business and referrals from satisfied customers.
- Played an instrumental role in rolling out multiple initiatives aimed at boosting overall employee morale and commitment towards delivering top-notch customer engagement services.
- Trained staff on operating procedures and pet handling standards.
Associate Lead With Keys
Petsmart
06.2019 - 12.2019
Petcare Associate
Petsmart
05.2017 - 06.2019
Education
Associate of Science -
Hudson Valley Community College
Troy, NY06-2019
Skills
- Store safety
- Store operations
- Team management
- Promotions planning
- Friendly and positive
- Result Orientation
- Financial Acumen
- Presentation
Timeline
Store Leader
Petsmart
11.2022 - Current
Assistant Store Leader
Petsmart
10.2021 - 12.2022
Merchandise and Inventory Leader
Petsmart
07.2020 - 10.2021
Customer Engagement Leader
Petsmart
12.2019 - 07.2020
Associate Lead With Keys
Petsmart
06.2019 - 12.2019
Petcare Associate
Petsmart
05.2017 - 06.2019
Disney Store Brand Ambassador
Walt Disney Company
12.2016 - 07.2021
Associate of Science -
Hudson Valley Community College