Haley Gano
Logansport,IN
Summary
Dynamic Store Leader with a proven track record at Ruler Foods, excelling in team management and customer service. Achieved consistent sales targets while enhancing employee engagement through effective coaching and training. Skilled in inventory management and conflict resolution, fostering a positive work environment that drives results and boosts retention.
Overview
7
7
years of professional experience
Work History
Store Leader
Ruler Foods
Logansport, IN
06.2021 - Current
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Enhanced employee performance by conducting regular training sessions and providing constructive feedback.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Controlled costs consistently to effectively eliminate waste and increase profits.
- Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
- Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Merchandised products beautifully with attractive displays to quickly move stock.
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
- Planned optimal workflow through successful scheduling and task delegation.
- Involved associates in decision-making processes to empower team and drive continued successes.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Coordinated clearance events to clear shelf space for new product lines.
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Answered product questions and assisted customers in selection and checkout.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Answered questions about store policies and addressed customer concerns.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Laborer
Kauffmans
Logansport, IN
05.2019 - 03.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Team Leader
Cal Comp
Logansport, IN
01.2018 - 04.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Education
High School Diploma - General Studies
Logansport High School
Logansport, IN06.2002
Skills
- Store safety
- Store operations
- Team management
- Promotions planning
- Employee engagement
- Customer service
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Store merchandising
- Team leadership
- Verbal and written communication
- Team building and leadership
- Flexible schedule
- Customer experience management
- Cash management
- Store opening and closing
- Work Planning and Prioritization
- Conflict resolution
- Employee training
- Operations management
- Team development
- Stock replenishment
- Documentation and reporting
- Loss prevention procedures
- Retail merchandise quality standards
- Payroll management
- Employee management
- Recruiting and hiring
- Staff supervision
- Inventory management
- Scheduling coordination
- Delegating work
- Product rotation
- Bank and safe deposits
- Sales strategies
- Employee scheduling
- Performance reviews
- Policies and procedures
- Employee development
- Restocking oversight
- Leading staff meetings
- Store maintenance
- Schedule coordination
- Shift scheduling
- Supply ordering
- Employee coaching
- Competitor monitoring
- Employee terminations
- Loss prevention
- Customer flow monitoring
- Customer loyalty and retention
- Merchandising trends
- Sales floor oversight
- Teamwork
- Friendly and helpful
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Customer assistance
- Strong communication and interpersonal skills
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
Timeline
Store Leader
Ruler Foods
06.2021 - Current
Laborer
Kauffmans
05.2019 - 03.2020
Team Leader
Cal Comp
01.2018 - 04.2019
High School Diploma - General Studies
Logansport High School