Alfred Alexander

® Created Monthly KPIs for three different programs, each containing the number of cases assign to staff

® Monitor and recorded inventory for clients and stored assets in a property room

® Created a contract for a third-party vendor, stayed within a $40,000 budget

® Transferred physical documents to digital and created a naming system by client’s name

® Created a fillable form and uploaded to our database, this form grabs client’s information and past it on the document.

® Decreased same day call back by 3% through attention to detail

® Increased solved cases by 5% through cross functional communication

® Delivered $50,000 worth of assets to Vanguard

® Used excel to increase application output by 26%

® Submitted an average of 52 new account applications per day