Deidra Gaines
Long Beach,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Business Office Representative (40hrs/wk)
Memorial Hospital Gulfport
08.2023 - Current
- Verifying the name, date of birth, and address for each patient, and conducting due diligence to obtain the necessary information if it is not provided.
- Gather/find insurance information, and verify the information is valid for the date of service
- Collaborated with healthcare professionals to provide seamless coordination of care for patients.
- Increased accuracy in medical record documentation through diligent attention to detail and thorough data entry practices.
- Managed high call volume while maintaining a courteous demeanor, addressing inquiries regarding appointments, billing, and general information.
Claim Processing Specialist (Seasonal) (40hrs/wk)
ENSURED Claims
01.2021 - 04.2023
- Reduced claim errors by providing thorough training for team members on policy changes and regulations.
- Conducted regular audits of processed claims to maintain a high level of accuracy and compliance with industry standards.
- Improved customer satisfaction by efficiently addressing inquiries and resolving disputes.
- Identified fraudulent activities through meticulous review of claim submissions, saving company resources from potential losses.
- Provided exceptional support to underwriting teams by carefully reviewing policy applications for adherence to approval guidelines.
Registration Specialist (40hrs/wk)
Singing River Hospital
07.2022 - 01.2023
- Greet and register patients for services provided by Singing River Hospital, ensuring that all required information is accurately entered into the hospital's electronic health record system
- Verify insurance coverage and benefits, and obtain necessary authorizations for patient care
- Collect and process payments for services rendered, including co-pays, deductibles, and self-pay balances
- Receive all patient care reports (PCRs) for assigned clients and process in a timely manner
- Schedule appointments, procedures, and tests for patients in accordance with physician orders and hospital protocols
- Coordinate with other hospital departments to ensure patient care is uninterrupted and timely
- Manage patient records and ensure that all information is accurate and up-to-date
- Provide excellent customer service and promote a positive image of Singing River Hospital to patients, visitors, and staff
Education
Bachelor of Science - Health Administration
Jackson State University
12.2025
Associate of Science - Business Administration And Management
Mississippi Gulf Coast Community College
05.2022
High School Diploma -
Vancleave High School
05.2017
Skills
- Ability to multi-task
- Focused; ability to work independently
- Proficient in Microsoft Office, including Word, Excel, and PowerPoint
- Experience with electronic medical records (EMRs) and patient registration software
- Able to handle pressure and always maintain composure
- Computer literacy; able to work two monitors
- Strong problem-solving and critical thinking skills
- Good grammar
- Ability to work on deadlines
- Flexibility and willingness to learn new tasks and skills
- Knowledge of medical terminology and HIPAA regulations
- Comfortable asking questions
Timeline
Business Office Representative (40hrs/wk)
Memorial Hospital Gulfport
08.2023 - Current
Registration Specialist (40hrs/wk)
Singing River Hospital
07.2022 - 01.2023
Claim Processing Specialist (Seasonal) (40hrs/wk)
ENSURED Claims
01.2021 - 04.2023
Bachelor of Science - Health Administration
Jackson State University
Associate of Science - Business Administration And Management
Mississippi Gulf Coast Community College
High School Diploma -
Vancleave High School