Alfred Bahena
Assistant Executive Director
Canton,GA
Summary
Results-driven Assistant Executive Director with experience in senior living operations, financial oversight, and team leadership. Skilled in recruiting, coaching, regulatory compliance, and relationship building. Known for improving resident satisfaction, supporting occupancy goals, and maintaining strong operational control.
Overview
2
2
Languages
25
25
years of professional experience
Work History
Assistant Executive Director
The Arbor Company Senior Living
Canton, GA
09.2024 - Current
- Directed day-to-day operations of a senior living community, ensuring excellence in resident care, team engagement, and regulatory compliance.
- Collaborated with executive leadership to manage community budgets, control expenses, and achieve financial performance objectives.
- Led recruiting, onboarding, coaching, and development efforts for department leaders and frontline staff.
- Partnered with sales and marketing teams to support occupancy growth, resident move-ins, and revenue goals.
- Drove resident and family satisfaction through responsive communication, service recovery, and relationship-building initiatives.
- Oversaw major community improvement projects, vendor partnerships, and community capital expenditures.
- Maintained compliance with state, federal, and company regulations while supporting survey preparedness and quality assurance programs.
- Managed family and resident communications to resolve concerns and maintain positive community relationships.
- Fostered a culture of accountability, teamwork, and continuous improvement across all departments.
- Supported occupancy goals by assisting with tours, admissions, and move-in coordination.
- Assisted with budget tracking and expense review to support operational control.
- Collaborated with department leaders to improve workflow and service consistency.
- Prepared management updates and follow-up actions for executive leadership and community priorities.
- Fostered a positive work environment by creating open lines of communication and addressing concerns promptly.
- Negotiated contracts with vendors, achieving cost savings without compromising quality or service delivery.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Medical Mission Volunteer
Medical Missions Ministries
Guatemala City, Guatemala
10.2014 - 12.2023
- Continuously sought opportunities for professional development within the realm of global health, applying new knowledge and skills to the mission setting.
- Facilitated referrals for specialized care when necessary, connecting patients with appropriate resources within their region or beyond.
- Maintained detailed patient records during missions, supporting continuity of care upon return visits or future outreach efforts.
- Coordinated logistics for mission activities such as transportation and lodging arrangements, allowing the team to focus on providing medical services.
- Led patient education initiatives on nutrition, medication adherence, and wound care management.
- Improved health outcomes for underserved communities by participating in vaccination campaigns.
- Prepared for trips through faith-based study and building language skills.
- Upheld correct protocols for infection prevention and control
- Assessed patient history to identify concerning symptoms, diagnose concerns and develop tailored treatment plans.
- Monitored vital signs and documented details for informational and treatment purposes.
- Administered pharmacologic and non-pharmacologic treatments to address patient concerns.
- Provided emotional support to patients facing difficult diagnoses or circumstances, helping alleviate anxiety and promote mental well-being alongside physical healing efforts.
- Developed strong relationships with local partners, fostering trust and cooperation between the mission team and community members.
Medical Educator
Washington University Of Health And Science
Atlanta, GA
10.2014 - 12.2018
- Formulated and executed tailored nutritional strategies to aid patients in diabetes and heart disease management, coupled with instructional initiatives addressing sexual health.
- Employed electronic medical records (EMR) for meticulous monitoring of patient milestones, ensuring prompt and collaborative healthcare delivery.
- Provided thorough contraceptive education and resources for smoking cessation to young individuals, bolstering their capacity for knowledgeable health choices.
- Instructed medical students in the proper technique for 12-lead ECG application and oversaw the distribution of patient cases across multiple clinics.
- Assisted in delivering patient care and conducting diagnostic procedures in multiple specialties, improving patient satisfaction and meeting care standards.
- Acted as a communicative intermediary for medical professionals, facilitating understanding and services for non-English speaking patients.
- Engaged collaboratively with teams across geriatric (dementia and memory care), pediatrics, neurology, and obstetrics-gynecology to develop and implement effective patient treatment plans.
Office Manager
Heart Vascular and Leg Center
Bakersfield, CA
09.2005 - 12.2012
- Coordinated daily office operations, ensuring efficient patient flow and timely administrative support.
- Supervised front desk staff, resolving scheduling conflicts and maintaining consistent patient service.
- Managed insurance verification, authorization requests, and patient registration accuracy.
- Maintained confidential medical records and updated information in EHR systems.
- Streamlined billing workflows by coordinating claims follow-up and resolving account discrepancies.
- Oversaw supply ordering, inventory control, and vendor communication for office readiness.
- Implemented process improvements to support compliance, documentation accuracy, and workflow consistency.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Spearheaded community outreach initiatives, improving company local reputation and engagement.
- Enhanced team efficiency and patient care quality by assisting with the recruitment, supervision, and training of medical assistants in adherence to current healthcare protocols.
- Conducted comprehensive monthly and annual performance evaluations for medical and clerical staff.
- Ensured precise patient evaluations by recording vitals, administering injections, and overseeing glucose monitoring.
- Contributed to accurate patient diagnosis and treatment by performing diagnostic procedures such as ECGs, stress tests, and ankle-brachial index assessments.
Sales Associate
Pontiac Buick Gmc
Davis, CA
08.2001 - 06.2005
- Cultivated customer relationships through attentive vehicle consultations and personalized product recommendations.
- Presented Buick and GMC features, specifications, and options to match customer needs.
- Coordinated test drives and guided buyers through dealership sales process.
- Explained financing options, lease terms, and purchase paperwork with clarity and accuracy.
- Followed up on leads and inquiries to support sales opportunities and customer engagement.
- Collaborated with finance and management teams to complete transactions smoothly.
- Maintained current knowledge of inventory, promotions, and model updates.
- Resolved customer concerns professionally to strengthen satisfaction and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
M.D. - Internal Medicine
Washington University of Health And Science
ColumbusMaster of Science - Healthcare Administration
Walden University
Minneapolis, MNMaster of Arts - Native-American Studies With A Minor in Chemistry
University of California, Davis
Davis, CASkills
- Budget management
- Financial management
- Revenue generation
- Compliance and regulations
- Quality control
- Human resources management
- Staff management
- Crisis management
- Conflict resolution
- Leadership development
- Quality assurance
- Financial oversight
- Resident satisfaction
- Fundraising expertise
- Risk management
- Regulatory affairs
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Executive Director
The Arbor Company Senior Living
09.2024 - Current
Medical Mission Volunteer
Medical Missions Ministries
10.2014 - 12.2023
Medical Educator
Washington University Of Health And Science
10.2014 - 12.2018
Office Manager
Heart Vascular and Leg Center
09.2005 - 12.2012
Sales Associate
Pontiac Buick Gmc
08.2001 - 06.2005
M.D. - Internal Medicine
Washington University of Health And Science
Master of Science - Healthcare Administration
Walden University
Master of Arts - Native-American Studies With A Minor in Chemistry
University of California, Davis