Tony Villebrun
Ulen,USA
Summary
Dynamic leader and skilled negotiator with a proven track record of driving significant contributions at White Earth Enterprises, particularly in enhancing leadership development and customer service. Expertise in strategic planning and problem resolution has enabled teams to consistently meet and exceed objectives through innovative strategies and meticulous financial management. A commitment to continuous improvement, innovation, and team empowerment distinguishes contributions in fast-paced environments. Actively pursuing the executive director position to leverage these skills for organizational success.
Overview
19
19
years of professional experience
Work History
Assistant Executive Director
White Earth Enterprises
09.2021 - Current
- Researched best practices for effective leadership development programs.
- Assisted with budget development and management of financial resources.
- Provided administrative support to the Executive Director, including scheduling meetings, managing correspondence, and preparing reports.
- Implemented strategies to improve customer service operations.
- Provided guidance on complex issues related to organizational structure.
- Participated in strategic planning initiatives to identify opportunities for growth and improvement.
- Created presentations for senior staff on key topics related to the organization's mission.
- Managed multiple deadlines while maintaining a high level of accuracy and attention to detail.
- Liaised between internal teams to facilitate efficient workflow processes.
- Represented the organization at meetings, conferences, and events.
- Identified areas of process improvement through data analysis.
- Negotiated and secured partnerships with external organizations to advance the mission of the organization.
- Led teams of professionals, providing guidance, mentoring, and setting clear objectives.
- Developed and achieved financial goals by managing expenses.
- Evaluated systems and staffing to maintain measurements of quality and productivity.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Genealogist
White Earth Reservation - Enrollments
05.2019 - 08.2020
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
- Met deadlines while maintaining high-quality deliverables.
- Managed and coordinated multiple projects while ensuring timely completion.
- Skilled in using various software applications and programs including Microsoft Office, Database Programs and Database Building.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Sought continuing education opportunities to stay current with industry trends.
- Developed departmental objectives, budgets, policies, procedures, and strategies.
- Identified ways to improve efficiency in operations and implemented process changes.
District Manager
Fantasy Gifts
02.2007 - 02.2009
- Provided leadership guidance to store managers on how to best run their respective stores while meeting corporate goals.
- Analyzed sales data from all stores within the district to identify trends and opportunities for improvement.
- Conducted regular meetings with store managers to ensure compliance with corporate policies, procedures and standards.
- Coached store personnel on sales techniques, product knowledge, customer service skills, merchandising practices, cash handling procedures and loss prevention guidelines.
- Reviewed financial statements from each location regularly and provided feedback for cost control initiatives.
- Identified and addressed customer complaints in a timely and professional manner.
- Executed performance management processes to set up employees for success.
- Identified and assessed strengths and opportunities and developed plans to maximize employee potential.
- Monitored inventory levels across all stores in the district and worked with vendors to optimize stock levels.
- Organized promotional events at each store in order to drive traffic into locations as well as boost sales performance.
- Accomplished goals by establishing priorities and organizing workload to meet deadlines.
- Recruited and recommended qualified employees for team's staff positions.
- Collaborated with senior management to set and achieve district goals.
- Collaborated with Human Resources department on recruiting efforts for new hires throughout all stores in the district.
- Resolved conflicts between personnel at different locations by using mediation tactics such as open dialogue sessions.
- Maintained up-to-date records of employee performance evaluations for all personnel assigned to locations under my supervision.
- Managed sales team to consistently achieve growth and hit sales targets.
- Analyzed trends and results to determine annual unit and gross-profit plans.
Education
Bachelor of Science (B.S.) - Management and Leadership
Capella University
Minneapolis06-2024
Associate in Arts (A.A.) - Business Administration
White Earth Tribal and Community College
Mahnomen05-2013
Skills
- Team Leadership
- Administration and Reporting
- Problem-Solving
- Grant Writing
- Social Media
- Problem-solving abilities
- Teamwork and Collaboration
- Education
- Budget Administration
- Case Management
- Program Management
- Negotiation and Conflict Resolution
- Computer Skills
- Team building
- Marketing
- Organizational Skills
- Problem Resolution
- Employee Coaching and Mentoring
- Budget Management
- Compliance and regulations
- Onboarding and Orientation
- Contract Negotiation
- Lead Generation
- Operational planning
- Corporate Governance
- Performance Evaluations
- Team Bonding
- Community Engagement
- Innovation and Creativity
- Training Methods
- Vendor Relations
- Human Resources Management
- Program Leadership
- Active Listening
- Employee Development
- Sales management
- Business Planning
- Adaptability
- Speechwriting
- Data Interpretation
- Good Judgment
- Performance Tracking and Evaluation
- Staff Management
- Negotiation
- Contract Management
- Positive Attitude
- Scheduling and Coordinating
- Written Communication
- Customer Service
- Fiscal Management
- Performance Evaluation
- Brand Management
- Budgeting and financial management
- Business Administration
- Project Management
- Shift Scheduling
- Business Development
- Reliability
- Staff Development
- Effective Communication
- Revenue Forecasting
- Operations Management
- Staff Training
- Time Management
- Multitasking Abilities
- Crisis Management
- Project Planning
- Hiring and Training
- Business Management
- Analytical Skills
- Task Delegation
- Time management abilities
- Analytical Thinking
- Performance feedback
- Process Improvement
- Multitasking
- Profit and loss statements
LANGUAGES
English - Fluent
Sign Language - Intermediate Personal
Timeline
Assistant Executive Director
White Earth Enterprises
09.2021 - Current
Genealogist
White Earth Reservation - Enrollments
05.2019 - 08.2020
District Manager
Fantasy Gifts
02.2007 - 02.2009
Associate in Arts (A.A.) - Business Administration
White Earth Tribal and Community College
Bachelor of Science (B.S.) - Management and Leadership
Capella University