JOSEPHINE O. MILLER
Bartlett,TN
Summary
Nursing leader with experience across assisted living, memory care, rehabilitation, hospice, and long-term care. Brings strength in clinical operations, medical record review, infection prevention, regulatory compliance, and interdisciplinary care planning, with a focus on resident safety, documentation accuracy, and quality outcomes.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Assistant Executive Director
Opus East Memphis
07.2026 - Current
- Oversaw clinical department operations for assisted living and memory care, ensuring high standards of care.
- Led initiatives in infection prevention, quality improvement, and regulatory compliance to enhance resident safety.
- Supervised clinical team including Resident Care Director, Memory Care Director, and Wellness Nurse to maintain cohesive care delivery.
- Partner with the Executive Director on operations, staffing, and compliance.
Nurse Expert Witness / Medical Record Review RN
Independent / Contract
09.2026 - Current
- Prepared medical record summaries, timelines, and written reports to support legal proceedings and inform attorney strategies.
- Analyzed cases of falls, medication errors, infections, and changes in condition; provided objective clinical opinions and evidence to assist in case evaluations.
- Identified care deficiencies, documentation gaps, and resident-safety concerns to enhance patient care quality.
- Review medical records and nursing documentation for accuracy, completeness, and consistency with accepted standards.
- Ensured confidentiality and professional integrity; provided testimony as a qualified expert.
Resident Care Director
Opus East Memphis
08.2023 - 06.2026
- Directed nursing services for assisted living and memory care residents, ensuring personalized care and compliance with health standards.
- Led interdisciplinary care planning and clinical oversight to enhance resident outcomes and maintain regulatory compliance.
- Directed resident care services for Opus East Memphis senior living community
- Reviewed resident assessments and updated individualized care plans
- Coordinated nursing support with families and healthcare providers
Assessment Nurse (RN)
Crossroads Hospice
05.2023 - 12.2023
- Conducted hospice eligibility assessments and facilitated seamless admissions for patients.
RN Unit Manager
The King's Daughters and Sons Home
10.2022 - 08.2023
- Managed unit operations, supervised staff, and ensured compliance with clinical documentation.
- Supervised nursing staff in King’s Daughters and Sons Home resident care unit.
- Coordinated daily care plans with physicians, therapists, and family members.
- Administered medications and monitored resident conditions during nursing shifts.
LPN Unit Manager
The King's Daughters and Sons Home
08.2018 - 09.2022
- Oversaw nursing operations and coordinated resident care while ensuring compliance with regulatory documentation.
- Directed nursing care for King's Daughters and Sons Home residents
- Supervised licensed staff and nursing assistants on unit assignments
- Administered medications and monitored resident responses
Admissions Nurse / Clinical Liaison
The King's Daughters and Sons Home
04.2016 - 07.2018
- Coordinated admissions, completed PASRR assessments, verified insurance, and provided family education to ensure seamless patient transitions.
- Completed resident admission assessments for skilled nursing home intakes.
- Reviewed medical histories, medications, and physician orders for new residents.
- Coordinated admission paperwork with families, staff, and referring providers.
Licensed Practical Nurse / Certified Nursing Assistant
The King's Daughters and Sons Home
01.2007 - 04.2016
- Delivered direct nursing care while assisting charge nurse in daily operations.
Certified Nursing Assistant
Long-Term Care
01.2006 - 01.2010
- Provided direct resident care, facilitating activities of daily living to promote comfort and well-being.
- Assisted long-term care residents with bathing, dressing, and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Supported mobility transfers using gait belts and safe lifting techniques.
Education
Doctor of Nursing Practice (DNP) - Leadership
Chamberlain University
10-2026
Master of Science - Nursing (MSN), Clinical Nurse Leader
Chamberlain University
01-2024
Associate of Science - Pre-Nursing
South College
Skills
- Quality improvement
- Regulatory compliance
- Team leadership
- Clinical operations
- Medical record review
- Clinical documentation analysis
- Evidence-based practice
- QAPI / quality improvement
- ICD-10 compliance
- Care planning
- Patient assessment
- Clinical coordination
- Nursing leadership
- Regulatory readiness
- Operations management
- Staff management
- Staff supervision
- Workforce development
- Staff development
- Change management
- Strategic planning
- Team leadership
- Performance evaluation
- Administration and reporting
- Interdisciplinary collaboration
- Stakeholder relations
- Resident safety
- Resident satisfaction
- Quality control
- Quality control
- Team leadership
- Performance evaluation
- Administration and reporting
Personal Information
Title: EXECUTIVE HEALTHCARE LEADER
Certification
- Registered Nurse — Tennessee
- Licensed Practical Nurse
- Certified Nursing Assistant
Accomplishments
- Servant Leadership Award — Arbor Company | 2026
- Recognition — Appling Woods Healthcare Center | 2009
Timeline
Nurse Expert Witness / Medical Record Review RN
Independent / Contract
09.2026 - Current
Assistant Executive Director
Opus East Memphis
07.2026 - Current
Resident Care Director
Opus East Memphis
08.2023 - 06.2026
Assessment Nurse (RN)
Crossroads Hospice
05.2023 - 12.2023
RN Unit Manager
The King's Daughters and Sons Home
10.2022 - 08.2023
LPN Unit Manager
The King's Daughters and Sons Home
08.2018 - 09.2022
Admissions Nurse / Clinical Liaison
The King's Daughters and Sons Home
04.2016 - 07.2018
Licensed Practical Nurse / Certified Nursing Assistant
The King's Daughters and Sons Home
01.2007 - 04.2016
Certified Nursing Assistant
Long-Term Care
01.2006 - 01.2010
Doctor of Nursing Practice (DNP) - Leadership
Chamberlain University
Master of Science - Nursing (MSN), Clinical Nurse Leader
Chamberlain University
Associate of Science - Pre-Nursing
South College