Raquel Meyers
Jessup,MD
Summary
Versatile mid-level experienced administrator, proven success in leading, guiding sizable, cross-functional teams, execution, and timely delivery of various organizational projects. Extensive knowledge, results-oriented, analytical, and decisive leader skilled in identifying potential and actual problems, applying independent judgment abilities to correcting and improving. Thrive in dynamic environments requiring focused decision making and clear communications.
Overview
15
15
years of professional experience
Work History
Assistant Executive Director
Maryland Department of Labor
04.2021 - Current
- Serves as the Chief of Operations for five Design Boards and the Chesapeake Bay Pilots Board.
- Responsible for policy, developing plans, implementing programs, and regulating the activities of over 35,000+ license professionals.
- Executes and communicates all Board actions, including requests for information, approvals, denials, and disciplinary actions for professional practices.
- Guides development of licensing program, policy, and procedures.
- Led a staff of five and assisted the Executive Director in the development of polices, plans and programs for the unit, review of complaints, including Information Technology.
- Prepares statistical, financial, and management reports analyzing operations and performance that require independent research of documents, databases, and individuals in and out of the Department of Labor.
- Manages and oversees continuing education audits, ensuring audit documentation is received, processed, reviewed, and non-compliance licensees are handled appropriately according to established guidelines.
Acting Executive Director
Maryland Department of Labor
11.2023 - 07.2024
- Served as the Acting Executive Director of the Maryland Real Estate Commission is responsible for the unit that oversees the qualification, examination, licensing, and regulation of over 49,000+ real estate brokers, associate brokers, and salespersons in the real estate industry.
- Executed and communicated all Board actions, including requests for information, approvals, denials, and disciplinary actions for professional practices.
- Led a staff of 18 when fully staffed and manages all activities related to the budget, infrastructure, and resources to include investigative capacity, licensing and education, public outreach, and advocacy.
- Informed the commission of current issues, agency reports, and special interest subjects.
- Coordinated action items arising from commission meetings with agency staff, the attorney general’s office, and other DOL staff to ensure timely completion.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Presented regularly at conferences or industry events showcasing the accomplishments of the organization.
Administrative Officer
Maryland Department of Labor
04.2016 - 04.2021
- Provided administrative and managerial assistance for a licensing program. Responsible for licensing and regulating the activities of over 13,000+ master, journey and apprentice plumbers and gas fitters, master, journey, plumbing inspectors, propane gas certificates in the Plumbing industry.
- Executed and communicated all Board actions, including requests for information, approvals, denials, and disciplinary actions for professional practices.
- Led clerical and temp employees as assigned. Exercised independent judgment and responsibility for the overall Board program, including independent analysis of operations, procedures, organizations, and systems and recommends improvements.
- Prepared management tools such as procedural manuals, statistical tables, charts (including workflow and organizational charts) and performance measurement criteria.
- Managed complaint intake, file maintenance, scheduling of formal and informal hearings, referrals for investigation and all contact with complainants and respondents.
Administrative Specialist
Department of Labor, Licensing, and Regulation
04.2011 - 04.2016
- Provided administrative and managerial assistance for a licensing program. Responsible for licensing and regulating the activities of over 1,500+ elevator contractors, elevator contractor companies, elevator mechanics, elevator renovator companies, and elevator renovator mechanics, accessibility lift mechanics in the elevator industry.
- Executed and communicated all Board actions, including requests for information, approvals, denials, and disciplinary actions for professional practices.
- Collaborated with the exam contractor to assure that the delivery of examination services meets the requirements of state contracts for exam administration and exam development.
- Improved cash management functions and assured compliance with all related legislative audit requirements.
- Evaluated applicant credentials for licensure and made decisions based on authority conferred by the Board and policies, laws, and regulations of the Board.
Administrative Officer
Department of Labor, Licensing, and Regulation
04.2009 - 04.2011
- Provided administrative and managerial assistance for a licensing program. Responsible for licensing and regulating the activities of over 1,500+ real estate appraisers and home inspectors in the real estate industry.
- Executed and communicated all Board actions, including requests for information, approvals, denials, and disciplinary actions for professional practices.
- Evaluated credentials submitted by applicants to ensure licenses are issued in accordance with all applicable state laws and policies set forth by the department and makes decisions where authority is conferred by the Board.
- Facilitated in the preparation and the review of contracts related to the private testing vendor to administer a state licensing examination for licenses issued by the Board.
- Oversaw and produced all correspondence required under the complaint process and seeks timeliness and fairness for both complainant and respondent.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Bachelor of Science - Business Administration And Accounting
KAPLAN UNIVERSITY
Fort Lauderdale, FL02.2010
MBA - Business Administration And Management
Webster University
St Louis, MO08.2006
Bachelor of Arts - Environmental Studies And Social Science
St John's University
Jamaica, NY 05.1998
Skills
Inter-governmental and legislative relations
Public policy background
Analytical thinker
Results-oriented
Inspirational Leadership
Project management
Creative problem solver
Diverse Market/Industry Knowledge
Work flow planning
Budget management
Accomplishments
- Legislative understanding breadth of issues for several diverse regulatory programs. Monitors legislative activity of independent boards and commissions. Legislative successes in the following areas: fees increases, licensing renewals and continuing education, brokerage agreement requirements, designation of branch office managers, anonymous advertising complaints.
- 2023- 4 or more agency bills passed & signed into law.
Timeline
Acting Executive Director
Maryland Department of Labor
11.2023 - 07.2024
Assistant Executive Director
Maryland Department of Labor
04.2021 - Current
Administrative Officer
Maryland Department of Labor
04.2016 - 04.2021
Administrative Specialist
Department of Labor, Licensing, and Regulation
04.2011 - 04.2016
Administrative Officer
Department of Labor, Licensing, and Regulation
04.2009 - 04.2011
Bachelor of Science - Business Administration And Accounting
KAPLAN UNIVERSITY
MBA - Business Administration And Management
Webster University
Bachelor of Arts - Environmental Studies And Social Science
St John's University
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