Keisha Ames
Baltimore,MD
Summary
Dynamic professional with a proven track record at the Maryland Department of Labor, excelling in problem resolution and data entry. Adept at utilizing fraud detection techniques and active listening to enhance client services. Committed to optimizing performance and driving productivity through effective communication and adaptability.
Overview
17
17
years of professional experience
Work History
Unemployment Insurance Associate
Maryland Department Of Labor
03.2025 - Current
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Interviewed applicants for services and supported application completion as necessary.
Customer Service Representative
Department of Treasury
10.2008 - 05.2021
- Investigated and resolved customer inquiries and complaints quickly.
- Updated and maintained customer information, documents and records.
- Defined problems to make decisions and moved forward to support quick resolution.
- Compiled, sorted, and verified accuracy for entries to maintain database integrity.
Education
No Degree - Business Administration
Strayer University
White Marsh, MDHigh School Diploma -
Western Senior High School
Baltimore, MD06-1996
Skills
- Verbal and written communication
- Fraud detection techniques
- Problem resolution
- Active listening
- Data entry proficiency
- Claims
- Microsoft office expertise
- Willingness to learn
- Adaptability and flexibility
Timeline
Unemployment Insurance Associate
Maryland Department Of Labor
03.2025 - Current
Customer Service Representative
Department of Treasury
10.2008 - 05.2021
No Degree - Business Administration
Strayer University
High School Diploma -
Western Senior High School
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