KHADIJA MOHAMED
Grand Rapids,MI
Summary
Diligent insurance examiner with over 3 years of case work experience and over 8 years of customer service. Experienced in using data entry to process a high volume of cases with efficiency and carefulness. Seeking a position that offers professional challenges and growth.
Overview
5
5
years of professional experience
Work History
Unemployment Insurance Examiner
Department Of Labor And Economic Opportunity
05.2021 - 03.2023
- Assisted claimants with completion of application and paperwork to determine eligibility for unemployment benefits
- Generated and processed non-monetary issues and (re)determinations to inform claimants on status of their claim
- Reviewed weekly certifications of unpaid claims and considered whether requirements were met to obtain benefits
- Serviced over fifty claimants and closed over thirty cases daily to meet team goals
- Reviewed and analyzed suspicious and potentially fraudulent claims
Case Worker - Older Adult Services
Jewish Family Services
01.2018 - 08.2018
- Administered intake assessments and cognitive/ biopsychosocial evaluations to determine client needs, program eligibility, and available community resources
- Conducted research that showed correlation between enrollment in Partners in Care Concierge Program and reduction in emergency room visits for the local hospital's senior patients
- Managed onboarding for all new interns and offered mentorship on duties and best practices of operating Jewish Family Services food pantry
- Attended State Innovation Model meetings twice a month and collaborated with twelve other local agencies to provide services for high-risk clients
Education
Bachelor of Social Work -
Eastern Michigan University
Ypsilanti, MISkills
- Goal Oriented
- Independent Worker
- Flexible
- Team Player
- Active Listener
- Personable
- Telephone etiquette
- Verbal and Written Communication
Accomplishments
Collaborated with Avalon Housing and raised $5,000 to take the community center's members to a NBA game.
Partnered with Clean Love Project organization to empower women by providing over 500 hygiene kits that were tailored to their cultural preferences.
Timeline
Unemployment Insurance Examiner
Department Of Labor And Economic Opportunity
05.2021 - 03.2023
Case Worker - Older Adult Services
Jewish Family Services
01.2018 - 08.2018
Bachelor of Social Work -
Eastern Michigan University
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