Destiny Carroll
Adjudicator
Baltimore,MD
Summary
Community-focused and intelligent adjudicator with background analyzing vast amounts of information from different sources and making appropriate judgments. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
19
19
years of post-secondary education
Work History
UNEMPLOYMENT INSURANCE ADJUDICATOR
MARYLAND DEPARTMENT OF LABOR
4 2020 - Current
- Establishes and maintains liaison with employers and representatives at various agencies and private sector to obtain and exchange information for unemployment insurance benefits
- Assist Director of Unemployment Insurance with special projects in relation to the head of the agency (Office of Secretary) Implement, monitor, evaluates and process Unemployment Insurance benefits claims fully through its entire cycle by analyzing information to determine the appropriate action that prevents fraud and make the appropriate entitlement decisions in accordance with federal and state laws, rules and regulations to determine if a penalty is to be imposed, if appropriate
- Approves or disqualifies claims by applying Unemployment Insurance laws, regulations, and/or directives disqualification is warranted in accordance with the Annotated Unemployment Insurance Law of Maryland, Code of Maryland Regulations and Unemployment Insurance Directives Make determination decisions to regulate employer liability of payment of unemployment benefits
- Validates financial data to ensure accurate reflection of payment and wage data
- Detect, investigate, and resolve issues involving fraudulent claims and associated overpayments Analyze information to determine the appropriate claim type for unemployment insurance benefits, including but not limited to initial intrastate and interstate claims, additional claims, reopen claims, transitional original claims, combined wage claims, disputed wage claims, UCX claims for ex-service members, UCFE claims for federal employees, extended benefit claims, and claims for Disaster Unemployment Assistance (DUA)
- If applicable, provide claimants with options and/or instructions to file an unemployment claim with another state
- Conduct separation and non-separation fact finding interviews to obtain information from claimants, employers, and others to determine entitlement to Unemployment Insurance benefits
- Provide excellent customer service to both internal and external customers regarding Unemployment Insurance benefits, laws and process
- Interviewing claimants and employers regarding submitted applications for unemployment insurance benefits
- Examines and investigate claim history to ensure prompt and accurate payment of benefits
- Conducted thorough reviews of appealed decisions to ensure accuracy in initial rulings or identify areas requiring reconsideration or amendment as warranted.
- Built a reputation for professionalism and integrity through consistent adherence to ethical standards during the adjudication process.
PHONATHON CALLER
FROSTBURG STATE UNIVERSITY
09.2018 - 03.2020
- Contacted alumni of Frostburg State University to build rapport, update demographic information and acquire gifts to the University Fund
- Collaborated with other callers in a team-oriented environment to further the development of the Phonathon program and reach nightly and semester goals
- Developed and implemented marketing campaigns targeting donors
- Attended events to develop professional network of potential donors.
RESTAURANT TEAM MEMBER
NOODLES & CO.
03.2016 - 08.2019
- Demonstrated a maniacal commitment to cleanliness, sanitation, and safety
- Performed food preparation and service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Provided quality customer service in a demanding environment to ensure customer satisfaction
- Contacted alumni of Frostburg State University to build rapport, update demographic information and acquire gifts to the University Fund
- Collaborated with other callers in a team-oriented environment to further the development of the Phonathon program and reach nightly and semester goals
- Developed and implemented marketing campaigns targeting donors
- Attended events to develop professional network of potential donors.
Education
Bachelor of Science -
FROSTBURG STATE UNIVERSITY
Frostburg, MD 05.2001 - 05.2020
Skills
References
Reference upon request
Timeline
PHONATHON CALLER
FROSTBURG STATE UNIVERSITY
09.2018 - 03.2020
RESTAURANT TEAM MEMBER
NOODLES & CO.
03.2016 - 08.2019
Bachelor of Science -
FROSTBURG STATE UNIVERSITY
05.2001 - 05.2020
UNEMPLOYMENT INSURANCE ADJUDICATOR
MARYLAND DEPARTMENT OF LABOR
4 2020 - Current