KANDY CARLSON
CASA GRANDE,AZ
Summary
Motivated individual pursuing a role in an expanding company that offers pathways for career progression.
Overview
16
16
years of professional experience
Work History
Unemployment Insurance Adjudicator
State of Arizona Department of Economic Security
, USA
08.2020 - 07.2025
- Responsible for providing quality customer service to the public while interviewing and gathering pertinent information to complete the benefit determination process and complete more in-depth investigations of the more difficult or complex eligibility issues, and in accordance with administrative law
Rural Carrier
United States Postal Service
Coolidge, USA
05.2018 - 05.2020
- As a Rural Carrier the duties were casing mail, loading mail and packages in vehicle for delivery.
- Delivering the mail, other duties included working in package plant over the Christmas holidays sorting packages to be delivered in the United State and Internationally.
Customer Care
Enterprise Holdings
, USA
09.2015 - 04.2018
- Answered back to back calls in all areas of Rental Car business.
- Set reservations for customers, canceled and any modifications that customer needed.
- Took calls for Tolls and Citations, as well as the loyalty program for each company, (Enterprise, Alamo and National Rental Car)
Customer Care Escalations
Sykes powered by Alpine
, USA
01.2009 - 09.2015
- Answered back to back escalated calls for a Telecommunication company addressing all issues of the business.
- Set Payment arrangements turn on and off cell phones, added different features to the phone line.
Skills
- Benefit determination
- Case analysis
- Regulatory compliance
- Interview techniques
- Administrative reporting
- Customer relationship management
References
References upon request.
Timeline
Unemployment Insurance Adjudicator
State of Arizona Department of Economic Security
08.2020 - 07.2025
Rural Carrier
United States Postal Service
05.2018 - 05.2020
Customer Care
Enterprise Holdings
09.2015 - 04.2018
Customer Care Escalations
Sykes powered by Alpine
01.2009 - 09.2015