Jasmine Smith
Canton
Summary
Experienced adjudicator recognized for exceptional customer service and collaborative problem-solving skills. Demonstrated ability to navigate complex compliance issues while fostering positive relationships with applicants, ensuring accurate benefit determinations.
Overview
12
12
years of professional experience
Work History
Adjudicator (Examiner 2)
Ohio Department of Job and Family Services
Remote
04.2019 - 03.2026
- Evaluated claims for eligibility based on state and federal regulations.
- Conducted interviews to gather information from applicants for benefit determination.
- Reviewed documentation to ensure compliance with policies and procedures.
- Provided guidance to applicants regarding program requirements and benefits available.
- Advised litigants on their rights under the law as well as potential outcomes of their cases.
Front End Assistant
Jimbo's American Cuisine
Canton
01.2017 - 02.2019
- Assisted customers with menu selections and special requests.
- Managed cash register transactions and handled payment processing.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new staff on customer service protocols and restaurant standards.
- Coordinated with management on inventory levels and supply orders.
Customer Service Representative
VXI
Canton
03.2014 - 12.2016
- Provided exceptional customer support via phone and email channels.
- Resolved customer inquiries efficiently, ensuring satisfaction and retention.
- Handled escalated issues, ensuring timely resolution and follow-up actions.
- Assisted customers in navigating product features and services effectively.
- Educated customers on promotions and service updates regularly.
Education
High School Diploma -
Mckinley Senior High School
Canton, OH05-2009
Skills
- Policy compliance
- Benefit determination
- Problem solving
- Attention to detail
- Effective communication
- Listening skills
- Customer service
- Team collaboration
- Time management abilities
- Multitasking
- Leadership skills
- Relationship building
- Communication skills
Timeline
Adjudicator (Examiner 2)
Ohio Department of Job and Family Services
04.2019 - 03.2026
Front End Assistant
Jimbo's American Cuisine
01.2017 - 02.2019
Customer Service Representative
VXI
03.2014 - 12.2016
High School Diploma -
Mckinley Senior High School