ALISSA PADILLA
Las Vegas,NV
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Claims Examiner / Adjudicator
Nevada Department Of Employment, Training And Rehabilitation
04.2023 - 05.2024
- Researched claims and incident information to deliver solutions and resolve problems.
- Examined photographs and statements.
- Interviewed claimants and witnesses to gather factual information.
- Researched existing policies and procedures to gain firm understanding of current conditions.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
Front Desk/Cashier
Sunridge Animal Hospital
02.2023 - 04.2023
- Greeted customers and responded to requests for information
- Helped customers complete purchases, locate items and join reward programs
- Processed credit card, EBT, and gift certificate payments with electronic computer system
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution
Rural Carrier Associate
USPS
12.2022 - 04.2023
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field
- Sorted mail according to order of address appearance for easy access in field
- Signed and received mail with signature requirements upon delivery and loading
- Maintained records on customers with mail forwarding and change of address requests
Front Desk/Cashier
Sassy Blowtique/Livbay Lash
08.2022 - 11.2022
- Greeted customers and responded to requests for information
- Helped customers complete purchases, locate items and join reward programs
- Processed credit card, EBT, and gift certificate payments with electronic computer system
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution
Unemployed
Unemployed
05.2022 - 08.2022
Loan Officer Assistant
Guaranteed Rate
04.2021 - 05.2022
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork
- Worked with Loan Officer to create application profile in system and review key information at various stages within process
- Documented borrower's information in loan processing system and resolved any discrepancies
- Assembled important paperwork and disclosures for borrower
- Prepared, processed and maintained forms, reports, logs, records and activity journals
Unemployed
Homemaker
02.2019 - 04.2021
Correctional Officer
State Of Nevada Department Of Corrections
01.2018 - 02.2019
- Escorted inmates to and from cells, court, hospitals and medical appointments
- Conducted routine and emergency head counts
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
Front Desk Associate
City Of Las Vegas
10.2017 - 01.2018
- Maintained cleanliness and organization of front desk area
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
Seasonal Security Officer
Hard Rock Hotel & Casino
05.2017 - 10.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Patrolled and monitored premises in company vehicle, on bicycle and by foot
- Checked and verified photo identification prior to granting facility access
- Attended training sessions to stay updated on procedures and services
- Assisted coworkers and staff members with special tasks on daily basis
Support Staff
Clark County School District, CCSD
01.2015 - 05.2017
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Answered central telephone system and directed calls accordingly
- Resolved customer problems and complaints
- Managed multiple tasks and met time-sensitive deadlines
- Provided clerical support to company employees by copying, faxing and filing documents
- Aggregated and prepared documentation and reports for office meetings, distribution and filing
Receptionist
KSNV, LLC
12.2012 - 01.2015
- Answered central telephone system and directed calls accordingly
- Resolved customer problems and complaints
- Managed multiple tasks and met time-sensitive deadlines
- Provided clerical support to company employees by copying, faxing and filing documents
- Aggregated and prepared documentation and reports for office meetings, distribution and filing
Education
No Degree - General Studies
Las Vegas High School
06.2013
Skills
- Customer Interaction
- Constructive Feedback
- Handling Payments
- Office Equipment
- Verbal and Written Communication
- Safety Awareness
- Spanish Speaking
- Microsoft Office
- Policy Interpretation
- Scheduling
- Call center experience
- Multi-line phone talent
- Clerical Support
Languages
Spanish
Full Professional
Timeline
Claims Examiner / Adjudicator
Nevada Department Of Employment, Training And Rehabilitation
04.2023 - 05.2024
Front Desk/Cashier
Sunridge Animal Hospital
02.2023 - 04.2023
Rural Carrier Associate
USPS
12.2022 - 04.2023
Front Desk/Cashier
Sassy Blowtique/Livbay Lash
08.2022 - 11.2022
Unemployed
Unemployed
05.2022 - 08.2022
Loan Officer Assistant
Guaranteed Rate
04.2021 - 05.2022
Unemployed
Homemaker
02.2019 - 04.2021
Correctional Officer
State Of Nevada Department Of Corrections
01.2018 - 02.2019
Front Desk Associate
City Of Las Vegas
10.2017 - 01.2018
Seasonal Security Officer
Hard Rock Hotel & Casino
05.2017 - 10.2017
Support Staff
Clark County School District, CCSD
01.2015 - 05.2017
Receptionist
KSNV, LLC
12.2012 - 01.2015
No Degree - General Studies
Las Vegas High School
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