Alfred Fields
San Antonio,TX
Summary
Dynamic professional with a proven track record in case management and problem-solving, honed at Wells Fargo. Excelled in roles requiring emotional awareness and organization, significantly enhancing client satisfaction and warehouse efficiency. Skilled in conflict resolution and documentation, adept at improving safety and operational protocols across diverse environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Wells Fargo
01.2021 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Warehouse Worker
Walmart
08.2020 - 12.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Customer Service Representative
QVC Call Center
05.2020 - 08.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Security Officer
645
03.2019 - 05.2020
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Security Supervisor's Assistant
Sea World San Antonio
03.2018 - 05.2019
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
Education
High School Diploma -
Northeast High School
Pasadena, MD06-1990
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Documentation and reporting
- Organization and multitasking
- Conflict resolution
- Emotional awareness
Affiliations
- US Army Veteran
Certification
Customer Service Rep- Wells Fargo
Timeline
Case Manager
Wells Fargo
01.2021 - Current
Warehouse Worker
Walmart
08.2020 - 12.2020
Customer Service Representative
QVC Call Center
05.2020 - 08.2020
Security Officer
645
03.2019 - 05.2020
Security Supervisor's Assistant
Sea World San Antonio
03.2018 - 05.2019
High School Diploma -
Northeast High School