ALFRED GALLEGOS
Rialto,CA
Summary
Diligent Internet and Retail Sales with proven track record in driving online sales and customer satisfaction. Successfully facilitated numerous high-value transactions, enhancing client relationships and boosting revenue. Demonstrated expertise in leveraging CRM tools and delivering excellent customer service.
Automotive sales professional with proven track record in guiding clients through vehicle purchases and fostering long-term customer relationships. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Proficient in negotiation and customer service, bringing reliability and flexibility to every sale.
Overview
9
9
years of professional experience
Work History
Sales Consultant
Toyota of Whittier
05.2024 - Current
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Internet Sales Consultant
Envision Toyota of Norwalk
12.2020 - 10.2023
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Retail Sales Associate
Norwalk Toyota
12.2017 - 12.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Demo Specialist
Research Design Specialists
07.2017 - 12.2019
- Exceeded targeted conversion rates through persuasive presentation skills and genuine enthusiasm for products being demonstrated.
- Upsold [Type] products and suggested other purchases.
- Participated in trade shows and other events as a representative of the company, demonstrating impeccable professionalism at all times.
- Built rapport with prospective customers by actively listening to their needs and aligning them with relevant solutions offered by the products demonstrated.
- Conducted regular analyses of demo performance metrics to identify areas for improvement in both content and delivery style.
Lead
Masterbrand Cabinets
09.2015 - 06.2017
- Drove daily production activities with effective communication and leadership
- Successfully managed production activities so all orders were shipped on time
- Investigated and implement ideas for quality improvement, increased productivity and cost reduction
- Managed documentation of and training on production procedures and work instructions
- Procured required manufacturing equipment and parts
- Assigned appropriate manufacturing supervisor, assembler and operator duties
- Recommended and executed quality improvements for production and product quality
- Addressed all personnel issues promptly and professionally
- Directed improvements in safety, product quality, service and cost efficiency
- Worked with quality manager to achieve the proper segregation and recycling of all wash and rework
- Managed product quality to guarantee compliance with quality policies, procedures and systems
- Implemented performance, quality and efficiency measures to achieve aggressive production goals
- Completed and maintained accurate and organized records, documents and reports
Education
High School Diploma -
Rialto High School
Rialto, CA01.2015
Skills
- Time management
- CRM proficiency
- Objection handling
- Product and service sales
- Persuasive communication
- Prospecting skills
- Closing techniques
- Trade show representation
- Demonstrations
- Price quote preparation
- Inside and outside sales
- Referral generation
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Consultant
Toyota of Whittier
05.2024 - Current
Internet Sales Consultant
Envision Toyota of Norwalk
12.2020 - 10.2023
Retail Sales Associate
Norwalk Toyota
12.2017 - 12.2020
Demo Specialist
Research Design Specialists
07.2017 - 12.2019
Lead
Masterbrand Cabinets
09.2015 - 06.2017
High School Diploma -
Rialto High School
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