Sara Chavez
Rialto,CA
Summary
Dynamic Shift Leader at The Parlor Pizzeria with proven expertise in team supervision and customer service management. Successfully trained staff to enhance service efficiency and resolved customer complaints to boost satisfaction. Skilled in cash handling and problem-solving, committed to fostering a positive work environment and ensuring brand loyalty.
Overview
2
2
years of professional experience
Work History
Shift Leader
The Parlor Pizzeria
04.2024 - Current
- Supervised daily operations, ensuring efficient service and customer satisfaction.
- Trained new staff on workflow processes and customer service standards.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved customer complaints swiftly to uphold brand reputation and loyalty.
Intern
Youth Mental Health Academy
06.2024 - 07.2024
- Assisted in development and implementation of mental health programs for youth engagement.
- Conducted research on best practices in youth mental health support services.
- Participated in workshops and presentations related to projects to gain knowledge.
- Facilitated communication between program participants and mental health professionals.
Education
Bachelor of Science - Civil Engineering
California State Polytechnic University, Pomona
Pomona, CA05-2029
Skills
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Customer service management
- Team supervision
Languages
Spanish
Professional Working
Timeline
Intern
Youth Mental Health Academy
06.2024 - 07.2024
Shift Leader
The Parlor Pizzeria
04.2024 - Current
Bachelor of Science - Civil Engineering
California State Polytechnic University, Pomona