Alfred Johnson
Hampton,NH
Summary
Dynamic leader with proven expertise in customer service and team leadership honed at Foxwoods Resort and Casino. Excelled in staff training, elevating guest satisfaction, and streamlining operations to reduce waste, demonstrating exceptional problem-solving skills. Achieved notable success in enhancing service delivery and fostering a loyal clientele through innovative beverage management and engaging service.
Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver.
Overview
27
27
years of professional experience
Work History
Casino Bar Manager
Ocean Gaming Casino
02.2013 - 06.2023
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender
Mohegan Sun Casino
06.2000 - 05.2016
- Upheld strict regulations for safe alcohol service and food safety.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Beverage Supervisor
Foxwoods Resort and Casino
02.1998 - 09.2000
- Controlled beverage budgets by forecasting needs, controlling expenses and eliminating waste.
- Enhanced customer satisfaction by efficiently managing beverage inventory and ensuring timely beverage service.
- Organized department functions and workflow for maximum efficiency.
- Resolved customer complaints promptly, resulting in improved guest relations and repeat business opportunities.
Dealer
Foxwoods Resort and Casino
03.1996 - 01.1998
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
- Adhered to all local laws, regulations, and casino policies consistently, upholding high ethical standards in all professional duties performed.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
Education
High School Diploma -
Commerce
Springfield MA06-1974
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
Timeline
Casino Bar Manager
Ocean Gaming Casino
02.2013 - 06.2023
Bartender
Mohegan Sun Casino
06.2000 - 05.2016
Beverage Supervisor
Foxwoods Resort and Casino
02.1998 - 09.2000
Dealer
Foxwoods Resort and Casino
03.1996 - 01.1998
High School Diploma -
Commerce