ALFRED L POUNCIL JR
Engineering
Spring,TX
Summary
Enthusiastic worker, with a robust background in customer service, retail and project management, I bring a wealth of experience in building and maintaining strong client relationships. My expertise includes cash handling, contract coordination, and effective communication both in-person and remotely. Holding a project management certificate from JCCC, I am well equipped to contribute to your team and help achieve your business goals.
Overview
20
20
years of professional experience
2
2
Certification
1
1
Bachelor of Science In Business Administration
Work History
Engineering Tech Lead
CITY OF KANSAS CITY, MO
Kansas City, MO
12.2021 - Current
- Project manager of the $3.75 Million restoration contract for KC Water.
- Manage Customer Support #311 Action Center handing customer complaints, and resolve customer conflicts on the phone, and in the field.
- Performs field and office work in all aspects of construction inspection of water main and sewer main projects of basic and intermediate size and complexity, and other construction-related projects with contractors.
- Reviews submittals and shop drawings to ensure that the contractor is installing the proper materials and equipment as required by the contract documents for the project.
- Attends all progress meetings or special meetings related to the project.
- Initiating projects, managing scope, and cost to meet City requirements.
- Supported utility group.
- Lead Construction inspection, confirming completed scope of work up to City codes.
- Utilizing the Hansen system, creating work orders, and closing when completed.
- Led in taking field measurements, calculating cut and fill quantities for restoration.
- Inspect traffic control to enure its is following ATSSA traffic control.
- Engaging with the contractor to assign job locations to the restoration.
- Investigated and resolved customer complaints to meet stakeholder satisfaction.
- Supervisor and oversee KC Water's employee light-duty program. which consists of painting fire hydrants throughtout the city while working within all employees' injury restrictions.
- Collaborated to resolve issues and improve operations to provide exceptional service to clients and contractors.
- Investigates and reports on MyCivic cases.
- Coordinates and facilitates construction and/or renovation projects and ensures that construction conforms to project specifications.
- Manages projects in Ebuilder, to include pay apps and contract renewals.
Bartender
Owl the Bartender
12.2020 - Current
- Planning and organizing of local events
- Negotiating pricing for events with clients
- Managing resources of part time employees
Cashier/Stocker
Walmart
09.2021 - 11.2024
- As a Walmart employee I multi-tasking in cash register scan customer food, and items that would like to purchase.
- Customer service is the number one priority to help people in store and getting them to come back to the store.
- Also stocking shelves so customers have what they need.
Senior Equipment Operator
CITY OF KANSAS CITY, MO
Kansas City, MO
04.2017 - 05.2021
- Investigated and resolved complaints in the field to satisfaction
- Evaluated quality issues and performed jetting, or vacuum to identify and resolve issues
- Directed in taking field measurements of manhole structures, utilizing GIP Maps to locate utilities
- Inspection and surveys on combined sewer outfalls
- Documented issues in Hansen systems, creating work orders and fostering resolution
- Received and prepared sketches and drawings to locate problems
- (WASTEWATER)
Equipment Operator
CITY OF KANSAS CITY, MO
Kansas City, MO
09.2012 - 07.2017
- Supervisor team of 12 employees
- Implemented traffic control systems
- Managed small projects to keep up with scope and timelines
- Operated asphalt truck equipment safely and efficiently.
- Managed the moving of equipment between job sites
- Oversaw construction of guardrails
- Served on team that led ADA compliant ramps throughout the City
- Collaborated in determining location of manholes
- (PUBLIC WORKS & WASTE WATER)
Correctional Officer
CITY OF KANSAS CITY, MO
Kansas City, MO
09.2005 - 09.2009
- Detaining customers
Education
PROJECT MANAGEMENT CERTIFICATE -
Johnson County Community College
05.2024 - 09.2024
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
Missouri Western State University
08.2000 - 05.2005
HIGH SCHOOL DIPLOMA -
Raytown South High School
Raytown, MO 08.1996 - 05.2000
Skills
- Fast learner
- Recordkeeping
- Project management
- Construction Surveying
- Inventory Management
- Complex problem solver
- Strategic Planning
- Dependable
- Geographical Information Systems (GIS)
- Data Entry
- Strong decision maker
Certification
- Class A Wastewater Collections System Certification From The Missouri Water Environmental Association
- Traffic Control Supervisor
- Traffic Control
- Cardiopulmonary Resuscitation (CPR)
- Class A CDL
Software Programs
- Word
- Excel
- PowerPoint
- Access
- Hansen
- Geographical Information Systems (GIS)
- SharePoint
- E-Builders
- DocuSign
- AutoCad
- Data Entry
- Microsoft Project
- Auto CAD training
Personal Information
Driving License: Class A CDL
Timeline
PROJECT MANAGEMENT CERTIFICATE -
Johnson County Community College
05.2024 - 09.2024
Engineering Tech Lead
CITY OF KANSAS CITY, MO
12.2021 - Current
Cashier/Stocker
Walmart
09.2021 - 11.2024
Bartender
Owl the Bartender
12.2020 - Current
Senior Equipment Operator
CITY OF KANSAS CITY, MO
04.2017 - 05.2021
Equipment Operator
CITY OF KANSAS CITY, MO
09.2012 - 07.2017
Correctional Officer
CITY OF KANSAS CITY, MO
09.2005 - 09.2009
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
Missouri Western State University
08.2000 - 05.2005
HIGH SCHOOL DIPLOMA -
Raytown South High School
08.1996 - 05.2000