Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alfred Marrero
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Alfred Marrero

Miami,FLORIDA

Summary

Dedicated Floor Lead known for strong problem-solving skills and commitment to workplace safety. Experience in employee training and customer assistance has led to improved operational efficiency and positive customer interactions.

Overview

9
9
years of professional experience
1
1
year of post-secondary education

Work History

Floor Lead

Buck Mason
Miami, FL
06.2025 - Current
  • Oversaw daily operations to optimize workflow efficiency and uphold company standards.
  • Facilitated training and interviewing of new employees on sales techniques and customer service best practices.
  • Directed inventory levels and supplier communications to maintain optimal stock and support operational efficiency.
  • Collaborated on visual merchandising initiatives to create an inviting shopping environment and stimulate customer interaction.

Lead Case Manager

Healthy MD
Miami, FL
08.2023 - 06.2025
  • Directed the case management team to deliver comprehensive patient support and coordinate care services.
  • Developed and implemented individualized care plans, enhancing patient engagement and outcomes.
  • Optimized case documentation processes to enhance accuracy and efficiency in case management operations.
  • Mentored junior case managers, fostering professional development and knowledge sharing within the team.
  • Facilitated skill development for team in phlebotomy to enhance patient safety and procedural efficiency.

Assistant Manager

Florida Oaks Landscape Company
Miami, FL
01.2018 - 08.2022
  • Enhanced customer satisfaction through effective communication and prompt resolution of service issues.
  • Streamlined project workflows by implementing efficient scheduling and resource allocation strategies.
  • Developed training programs for new staff, enhancing skill sets and promoting safety compliance.
  • Led team of landscapers to execute projects, ensuring quality and adherence to design specifications.

Education

Associate of Science - Fashion Marketing

Miami Dade College
Miami, FL
05-2020

Associate of Science - Nursing

Med College
Hialeah, FL
01.2025 - 04.2026

Skills

  • Store operations
  • Employee training
  • Workplace safety
  • Customer assistance
  • Inventory management
  • Positive customer engagement
  • Multitasking
  • Problem-solving
  • Flexible hours

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Floor Lead

Buck Mason
06.2025 - Current

Associate of Science - Nursing

Med College
01.2025 - 04.2026

Lead Case Manager

Healthy MD
08.2023 - 06.2025

Assistant Manager

Florida Oaks Landscape Company
01.2018 - 08.2022

Associate of Science - Fashion Marketing

Miami Dade College
Alfred Marrero