Dedicated Floor Lead known for strong problem-solving skills and commitment to workplace safety. Experience in employee training and customer assistance has led to improved operational efficiency and positive customer interactions.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Floor Lead
Buck Mason
Miami, FL
06.2025 - Current
Oversaw daily operations to optimize workflow efficiency and uphold company standards.
Facilitated training and interviewing of new employees on sales techniques and customer service best practices.
Directed inventory levels and supplier communications to maintain optimal stock and support operational efficiency.
Collaborated on visual merchandising initiatives to create an inviting shopping environment and stimulate customer interaction.
Lead Case Manager
Healthy MD
Miami, FL
08.2023 - 06.2025
Directed the case management team to deliver comprehensive patient support and coordinate care services.
Developed and implemented individualized care plans, enhancing patient engagement and outcomes.
Optimized case documentation processes to enhance accuracy and efficiency in case management operations.
Mentored junior case managers, fostering professional development and knowledge sharing within the team.
Facilitated skill development for team in phlebotomy to enhance patient safety and procedural efficiency.
Assistant Manager
Florida Oaks Landscape Company
Miami, FL
01.2018 - 08.2022
Enhanced customer satisfaction through effective communication and prompt resolution of service issues.
Streamlined project workflows by implementing efficient scheduling and resource allocation strategies.
Developed training programs for new staff, enhancing skill sets and promoting safety compliance.
Led team of landscapers to execute projects, ensuring quality and adherence to design specifications.