Pitrel gutter
San Antonio,TX
Summary
Results-driven professional with a strong background in retail management and security protocols. Skilled in coordinating sales promotions and maintaining workplace safety, contributing to improved team productivity and operational success.
Overview
11
11
years of professional experience
Work History
Floor Lead
Foot Locker
San Antonio, Texas
03.2025 - Current
- Supervised daily operations and staff to ensure efficient workflow in fast-paced retail environment.
- Assisted customers with product selection and addressed inquiries effectively.
- Coordinated sales promotions and ensured proper merchandising displays.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Monitored sales performance and provided actionable feedback to enhance team productivity.
- Resolved employee conflicts to maintain a positive and collaborative work environment.
Security Officer
BLACK DIAMOND INC
San Antonio, Texas
06.2018 - 04.2025
- Monitored premises to enhance safety and security for all personnel.
- Responded promptly to alarms and incidents, assessing situations effectively.
- Maintained accurate logs of daily activities and incidents to support effective reporting.
- Trained new security staff on protocols and emergency procedures efficiently.
- Monitored premises and documented activity in daily officer reports to maintain accountability.
Manager
Walmart
Fort Worth, Texas
08.2015 - 01.2018
- Oversaw daily operations and staff performance in high-volume retail environment, ensuring smooth workflow and customer satisfaction.
- Trained and mentored team members on customer service best practices and policies.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty within the community.
- Evaluated staff performance and implemented corrective actions, fostering a productive team atmosphere.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Brewer High School
Fort Worth, TX06-2017
Skills
- Retail operations
- Store operations
- Inventory management
- Stock replenishment
- Sales goals achievement
- Promotion strategy
- Employee training
- Team supervision
- Customer service
- Time management
- Workplace safety
- Security protocols
- Fashion knowledge
- Store opening and closing
- Networking
Timeline
Floor Lead
Foot Locker
03.2025 - Current
Security Officer
BLACK DIAMOND INC
06.2018 - 04.2025
Manager
Walmart
08.2015 - 01.2018
High School Diploma -
Brewer High School