Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Wolff

Madison,WI

Summary

Dynamic and results-driven professional with a proven track record at Sur La Table, excelling in retail management and customer loyalty. Skilled in effective team leadership and responsive to changing needs, I consistently achieved sales goals while fostering strong relationships with diverse clientele. Committed to service excellence and attention to detail.

Overview

2026
2026
years of professional experience

Work History

Floor Lead

Sur La Table
11.2022 - Current
  • Developed strong and lasting rapport to improve customer service and retain valued clients..
  • Managed sales floor operations to ensure smooth workflow and timely task completion.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Set and achieved company defined sales goals.

Home Health Aide

Consumer Direct Care
08.2022 - Current
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.

Poll Worker

City of Madison
02.2016 - Current
  • Managed challenging situations calmly and professionally, effectively resolving disputes or disruptions within the polling place.
  • Provided excellent customer service to voters, addressing questions and concerns with patience and professionalism.
  • Chief Inspector since 2022

Fit Specialist

Macy's
2005 - 2007
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

James Madison Memorial
Madison, WI
12-1997

Skills

  • Retail store management
  • Effective team leadership
  • Skilled in fostering customer loyalty
  • Retail opening and closing procedures
  • Communicating with diverse clientele
  • Service excellence
  • Strong attention to detail
  • Strong communication and interpersonal skills
  • Responsive to changing needs

Timeline

Floor Lead

Sur La Table
11.2022 - Current

Home Health Aide

Consumer Direct Care
08.2022 - Current

Poll Worker

City of Madison
02.2016 - Current

Fit Specialist

Macy's
2005 - 2007

James Madison Memorial

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