Alfred Nieto
Dickinson,TX
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Shift Leader
Jersey Mike's Subs
League City, Texas
04.2025 - Current
- Supervised daily operations and team performance during busy shifts.
- Trained new staff on food safety and customer service protocols.
- Managed inventory levels and ordered supplies to meet demand.
- Assisted customers with menu selections and resolved inquiries effectively.
- Scheduled team shifts to optimize coverage during peak hours.
- Collaborated with management to maintain high-quality service standards.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted general manager with operations game plan and company initiatives implementation.
Shift Leader
SUBWAY®Restaurants
Dickinson, TX
04.2023 - 04.2024
- Supervised daily operations and team performance during busy shifts.
- Trained new staff on food safety and customer service protocols.
- Managed inventory levels and ordered supplies to meet demand.
- Assisted customers with menu selections and resolved inquiries effectively.
- Assisted in training new employees on shift operations.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Checked orders for quality and completeness.
Education
Dickinson High School
Dickinson, TXSkills
- Team leadership
- Employee training
- Customer service
- Inventory management
- Conflict resolution
- Time management
- Communication skills
- Problem solving
- Process improvement
- Leadership skills
- Adaptability mindset
- Language localization
- Client services
Languages
Spanish
Native/ Bilingual
Timeline
Shift Leader
Jersey Mike's Subs
04.2025 - Current
Shift Leader
SUBWAY®Restaurants
04.2023 - 04.2024
Dickinson High School
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