Alfred Orona
Mesa,AZ
Summary
Detail-oriented customer service professional with exceptional communication and problem-solving skills. Proven ability to engage with customers effectively in fast-paced environments, optimizing service processes to enhance satisfaction and team objectives.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Service Technician
Casabella Tile & Carpet
Mesa, AZ
04.2022 - Current
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Assessed customer needs to recommend appropriate cleaning solutions.
- Addressed challenging situations calmly, resolving issues quickly while maintaining a professional demeanor toward clients and colleagues.
Online Grocery Pickup Associate
Walmart
Mesa, 85209
05.2021 - 11.2022
- Resolved customer inquiries and complaints, ensuring high levels of service satisfaction.
- Collaborated with team members to boost workflow efficiency during peak hours, improving overall service speed.
- Oversaw the accurate selection of items for grocery orders to guarantee order precision.
Service Technician
Steam King Carpet & Air dict Cleaning
Tempe, Arizona
03.2017 - 08.2020
- Resolved customer inquiries and concerns promptly, strengthening client relationships and loyalty.
- Conducted thorough inspections of carpets post-cleaning, ensuring quality standards met client expectations.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Retail Sales Associate
Hobby Lobby
Lancaster, California
04.2017 - 12.2017
- Provided exceptional customer service, enhancing overall shopping experience and fostering repeat business.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Processed cash transactions accurately to maintain balanced registers and minimize discrepancies during shift changes.
Sales Associate
Performance Marketing
Fort Lauderdale, Florida
05.2015 - 06.2016
- Drove store revenue growth by consistently surpassing personal sales targets through strategic customer engagement.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed inventory processes to maintain optimal stock levels and minimize discrepancies.
Brand Ambassador
Summit Retail Solutions
Fort Lauderdale, Florida
10.2015 - 01.2016
- Developed brand awareness through effective product demonstrations and customer engagement strategies.
- Collaborated with marketing teams to align promotional campaigns with brand goals and customer needs.
- Coordinated events and promotions to drive traffic and increase sales performance in retail locations.
- Enhanced sales performance through effective communication of product features and benefits.
- Communicated product features and benefits effectively, enhancing sales performance.
- Built strong relationships with store management to promote brand visibility. with store management, ensuring ongoing support for the brand''s presence.
- Demonstrated understanding of customer preferences by providing tailored product recommendations. of customer's personal style and preferences when offering product advice.
Promoter, Event Manager
G&C Media
El Monte, California
02.2015 - 05.2015
- Coordinated interviews for live entertainment to secure talent for events
- Promoted special events across multiple venues to increase attendance and engagement
- Searched and looked for future clientele and venues
- Identified potential clients and venues through market research
Grounds man
Perfection tree specialist
La Puente, California
12.2014 - 05.2015
- Enhanced brand awareness through targeted advertising efforts
- Conducted door-to-door sales to generate leads and referrals
- Collected trash and debris from site to maintain cleanliness
- Collected trash from designated areas to maintain cleanliness., lumber, and debris cut from climber when safe.
- Maintained equipment functionality with regular checks, cleaning, and minor repairs as necessary.
- Maintained equipment functionality with regular checks, cleaning, and minor repairs.
- Removed weeds from pathways to enhance accessibility from pathways to improve accessibility., hazards, and debris from common pathways to enhance usability.
Shipping & Receiving Clerk
Hydro Fitting Mfg.
Covina, California
06.2011 - 08.2014
- Received and inspected incoming shipments for accuracy and quality compliance.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Pulled and Picked orders for clients
- Received and verified count and certification of products
- Implemented efficient receiving processes to reduce turnaround time for incoming materials.
- Coordinated inventory management using ERP systems to ensure stock availability.
- Maintained accurate records of received goods, ensuring data integrity in inventory systems.
- Reviewed invoices and double-checked orders for accuracy to minimize discrepancies.
- Regularly reviewed invoices and double-checked orders.
- Facilitated effective communication between warehouse staff through regular team meetings focused on addressing potential challenges or areas for improvement in the receiving process.
- Participated in routine cycle counts to support inventory control and ensure accurate stock levels.
- Collaborated with other departments to address any issues or concerns regarding incoming shipments promptly.
- Conducted regular team meetings with warehouse staff to address challenges and improve receiving processes.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Led initiatives to enhance team performance and achieve departmental goals through strategic planning.
- Performed inventory counts to verify stock levels and accuracy. and audits of inventories to identify and resolve discrepancies in records.
- Assembled and fit parts for products
Education
Coronado High School
La puente Some College (No Degree) - Administrative Justice
Rio Hondo Community College
Whittier Skills
Certification
- IICRC certified
- Certificate of completion Carpet Cleaning Course
References
References available upon request.
Timeline
Service Technician
Casabella Tile & Carpet
04.2022 - Current
Online Grocery Pickup Associate
Walmart
05.2021 - 11.2022
Retail Sales Associate
Hobby Lobby
04.2017 - 12.2017
Service Technician
Steam King Carpet & Air dict Cleaning
03.2017 - 08.2020
Brand Ambassador
Summit Retail Solutions
10.2015 - 01.2016
Sales Associate
Performance Marketing
05.2015 - 06.2016
Promoter, Event Manager
G&C Media
02.2015 - 05.2015
Grounds man
Perfection tree specialist
12.2014 - 05.2015
Shipping & Receiving Clerk
Hydro Fitting Mfg.
06.2011 - 08.2014
Coronado High School
Some College (No Degree) - Administrative Justice
Rio Hondo Community College