Alfred Tate
Columbus,OH
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
11
11
years of professional experience
Work History
SENIOR BUSINESS ANALYST
Nationwide ( Contractor)
09.2021 - Current
- Completed Case Manager Training
- Reduced Case Manager's workload by 15%
- Increased SLA efficiencies by 10%
- Assisted Conversion team with converting over 300 million in Assets
- Spearheaded training program for oversea contractors
- Developed, implemented, and facilitated training for Cognizant IK enrollment program
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
Care Coordinator
Quantum Health
07.2019 - 09.2020
- Only Care Coordinator to achieve 100% on both the written and practical certifications.
- Ensured compliance with applicable regulations related to elder care services, such as HIPAA privacy standards.
- Took ownership of customers issues to follow problems through to resolution.
- Coordinated timely responses to online customer communication and researched complex issues.
SENIOR SERVICE ADVOCATE
Aetna
09.2017 - 07.2019
- Directly responsible for training all new hires within our Pod
- Presented weekly training sessions focused on improving identified deficiencies
- Assisted in developing strategies for improving overall customer experience through enhanced quality assurance processes
- Managed COB initiative for entire Pod
- Identified opportunities for process improvements within the team's workflow
RESOLUTION SPECIALIST
Express Scripts
12.2014 - 09.2017
- Created processes for resolving customer issues in a timely manner, resulting in improved customer service experience
- Developed training materials and conducted staff trainings on resolution processes
- Managed multiple projects simultaneously while meeting tight deadlines without sacrificing quality or accuracy of work product.
- Assisted Customers, pharmacists, and medical professionals with pharmacy overides
RETIREMENT INCOME ANALYST
Banker's Life, Inc.
12.2013 - 12.2014
- Responsible for identifing client needs and providing a and appropriate solution (Medicare C plans/ Medicare Supplements/ Life Insurance/Long-term Care/Anuities)
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans
- Contacted prospective and current clients via telephone to provide quote and policy information
- Developed strong customer service skills while working as an Insurance Agent, including problem resolution and conflict management.
Education
MBA - Business Administration
University of Phoenix
Columbus09.2011
BBA - International Business Management
Ohio University
Athens, OH06.1999
Skills
- Human Resource Information System (HRIS)
- Product Development
- Needs Assessment
- SEO Strategies
- Business Administration
- Project Management
- Web-Based Reporting Tools
- Portfolio Asset Management System
- Forecasting and Planning
- Staff Training
Timeline
SENIOR BUSINESS ANALYST
Nationwide ( Contractor)
09.2021 - Current
Care Coordinator
Quantum Health
07.2019 - 09.2020
SENIOR SERVICE ADVOCATE
Aetna
09.2017 - 07.2019
RESOLUTION SPECIALIST
Express Scripts
12.2014 - 09.2017
RETIREMENT INCOME ANALYST
Banker's Life, Inc.
12.2013 - 12.2014
MBA - Business Administration
University of Phoenix
BBA - International Business Management
Ohio University
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