Dynamic and compassionate Lead Direct Support Professional at Hammer & NER, skilled in client advocacy and medication administration. Successfully enhanced client independence through tailored support plans and community integration activities, fostering a positive environment that celebrates achievements and promotes personal growth. Committed to maintaining safety and dignity in all aspects of care.
Hi, I’m
Alfreda Tokpa
Brooklyn Center,MN
Summary
Overview
18
years of professional experience
3
Certification
Work History
Hammer & NER
Lead Direct Support Professional
04.2024 - Current
Job overview
- Administrative Support
- Promptly schedule medical appointments for residents served in the home or apartment program
- Promote communication and active lifestyle for residents by scheduling activities and events in the community
- Train Direct Support Professionals in the following areas: Documentation, Emergency procedures, Program specific duties including use of medical equipment, appliances, and finances.
- Medication administration
- Auditing medication cabinet
- Order medications
- Maintain a clean environment in homes and apartments by following all cleaning and sanitizing rules posted in the apartment or home.
- Assist residents with all daily living skills which may include: bathing, showering, toileting, meal planning, money management, administer medications
- Assist residents to any scheduled medical appointments.
- Enhanced client self-esteem by acknowledging achievements regularly and celebrating milestones as part of the ongoing support process.
- Facilitated community integration for clients by coordinating activities, transportation, and providing necessary support during outings.
- Enhanced client independence by implementing individualized support plans and goal-setting strategies.
- Led group activities that promoted social interaction, skill-building, and personal growth among clients while fostering a sense of community within the residential setting.
- Promoted a positive environment for clients through compassionate direct support and effective behavior management techniques.
Homeward Bound Inc
Direct Support Professional
08.2020 - Current
Job overview
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
Shepard Park Home Care
Resident Assistant
10.2014 - 09.2021
Job overview
- Maintained clean and well-organized environment for client happiness and safety.
- Monitor patients by observing their physical and mental condition, intake, output, and exercises.
- Assist patients by providing personal services, such as, bathing, dressing, and grooming.
- Assist with toileting, including use of bedpan, commode, or toilet.
- Assist with transfers and ambulation including use of cane, walker, and wheelchair.
- Assist with medication as specified on plan of care.
- Provides routine skin care. May assist self-directing consumers in applying nonprescription topical medications to skin surface.
- Measures and records vital signs, collect routine specimens, and obtain resident's weight.
- Assist self-directing resident in performing maintenance exercise programs.
- Tracked and reported clients' progress based on observations and conversations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Sholom Home Care East
Resident Assistant
10.2013 - 08.2018
Job overview
- Engaged client in physical and mental activities to sustain quality of life.
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients.
- Change bed linens or make beds.
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
- Feed patients or assist patients to eat or drink.
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, and standing, walking, or exercising.
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
University of Liberia
Registration & Identification Supervisor
05.2005 - 11.2011
Job overview
- Review final layouts and suggest improvements as needed.
- Requisition necessary supplies, equipment, or services.
- Analyze and record personnel or operational data and write related activity reports.
- Collaborate with staff members to plan or develop programs of events, schedules of activities and menus.
- Take disciplinary action to address performance problems.
- Meet with managers or other supervisors to stay informed of changes affecting.
- Enhanced workplace safety with regular inspections and prompt issue resolution.
- Motivated team to reach weekly targets by providing guidance and support.
- Implemented new procedures for improving workflow and increasing output.
- Facilitated team meetings to discuss progress and address any challenges.
Education
Rasmussen UniversityBlaine, MN
Associate of Science from Nursing
12-2019
University Overview
Accelerated School of Nursing AssistantBrooklyn Park, MN
No Degree from Nursing Assistant
11-2012
University Overview
University of LiberiaMonrovia, Liberia
BBA from Business Administration
12-2009
University Overview
Skills
- Behavioral support
- Client advocacy
- Activity planning
- Daily living support
- Patient care
- Verbal and written communication
- Transportation
- Client documentation
- Medication administration
- Behavior redirection
- Client transportation
- Safety monitoring
- ADL support
- Medical records management
- Community integration
Certification
- Certified Nursing Assistant
- Mentoring Certificate, Sholom Home Care
- CPR Certification
- First Aid Certification
Timeline
Lead Direct Support Professional
Hammer & NER
04.2024 - Current
Direct Support Professional
Homeward Bound Inc
08.2020 - Current
Resident Assistant
Shepard Park Home Care
10.2014 - 09.2021
Resident Assistant
Sholom Home Care East
10.2013 - 08.2018
Registration & Identification Supervisor
University of Liberia
05.2005 - 11.2011
- Certified Nursing Assistant
- Mentoring Certificate, Sholom Home Care
- CPR Certification
- First Aid Certification
Rasmussen University
Associate of Science from Nursing
Accelerated School of Nursing Assistant
No Degree from Nursing Assistant
University of Liberia
BBA from Business Administration
Languages
English
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