Alfreda Tom
Mc Dermitt,NV
Summary
With a proven track record at Fort McDermitt Paiute Shoshone Tribe Human Service, I excel in multicultural sensitivity and problem-solving, enhancing client service delivery by 80%. My expertise spans ethical practice and effective communication, driving successful outcomes and fostering strong community ties.
Overview
20
20
years of professional experience
Work History
Human Services Caseworker
Fort McDermitt Paiute Shoshone Tribe Human Service
09.2008 - Current
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Assisted clients in obtaining employment, providing job coaching and interview preparation support as needed.
- Reduced case processing time with diligent paperwork completion and timely submission of required documents.
- Participated in ongoing professional development opportunities to stay current with best practices and emerging trends within the human services field.
- Maintained strict confidentiality while handling sensitive client information, adhering to all relevant privacy regulations.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
- Managed a caseload of over 50 clients, prioritizing needs and maintaining accurate records.
- Delivered cultural sensitivity training for staff members to foster an inclusive environment for diverse clientele.
Administrative Assistant Turquoise Ridge Mine
First Quantum Minerals and Mining
08.2004 - 04.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Performed research to collect and record industry data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
No Degree - Human Resources Management
Coconino Community College
Flagstaff, AZNo Degree - Social Work
Great Basin College
Elko, NVHigh School Diploma -
McDermitt High School
McDermitt, Nevada 06-1993
Skills
- Referral networking
- Career counseling
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Organizational skills
- Effective communication
- Adaptability and flexibility
Timeline
Human Services Caseworker
Fort McDermitt Paiute Shoshone Tribe Human Service
09.2008 - Current
Administrative Assistant Turquoise Ridge Mine
First Quantum Minerals and Mining
08.2004 - 04.2008
No Degree - Human Resources Management
Coconino Community College
No Degree - Social Work
Great Basin College
High School Diploma -
McDermitt High School
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