Summary
Overview
Work History
Education
Skills
Timeline
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Patience Davis

Decatur,IL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

26
26
years of professional experience

Work History

Human Services Caseworker

Illinois Department On Aging
07.2010 - Current
  • Experience working within Federal and State policies, administrative code, and regulation's related to the administration of the Community Cares Program (CCP) aging waiver.
  • Conduct fraud investigations related to individuals receiving aging waiver services in accordance with the policies set by Illinois Department on Aging. Submit substantiated fraud outcomes with supporting documentation to the Illinois Office of the Inspector General which leads to the recoupment of funds to Illinois Department on Aging.
  • Assist seniors and persons with disabilities applying for the Benefit Access Program via phone communication and person to person contact. Process applications for prescription drug, transportation, and property tax grant relief.
  • Professional correspondence (email, telephone, and person to person) with other Illinois Department on Aging departments, state agencies, and the Aging Network (including Community Care Units, Provider agencies, and Managed Care Organizations) pertaining to the aging waiver and the coordination of Home and Community Based Aging Waiver Services.
  • Establish positive relationships with other Illinois Department on Aging departments and the Aging Network to address the needs of aging waiver recipients and find resolution in accordance with Illinois Department on Aging policies and initiatives.
  • Correspond with the Department of Human Services pertaining to record corrections tied to the Medicaid case and aging waiver.
  • Correct erroneous death records coming from the Department of Public Health associated with aging waiver recipients.
  • Served as a member of the Diversity, Equity, and Inclusion Committee for two years at the Illinois Department on Aging to raise awareness of underserved populations.
  • Maintain strict confidentiality while handling sensitive grant procurement applications and scoring of grant proposals.
  • Draft standard operating procedures and guidance material for new employees. Provide peer to peer monitoring and shadowing of new staff.
  • In the absence of immediate supervisor assign emails coming into the Aging.Advisor inbox and track work flow. Sort and assign to unit staff the weekly batch file coming from the Illinois Department of Human Services containing Managed Care Aging Waiver recipients to be disseminated to the Community Care Units.

Revenue Tax Specialist

Illinois Department Of Revenue
04.2005 - 06.2010
  • Assessed tax liability owed to the State of Illinois in bankruptcy proceedings and filed claims on behalf of the State of Illinois in Federal Bankruptcy Court in accordance with Federal and State bankruptcy laws and Administrative Code
  • Prepared evidence and supporting documentation to the Office of the Illinois Attorney General pertaining to objections and litigation of tax claims filed through the Federal Bankruptcy Court.
  • Monitored court ordered repayment plans for tax liability owed.
  • Conducted system testing prior to the implementation of new tax software system, GenTax, for the bankruptcy unit and other Chicago Collection areas.
  • Oversaw implementation of software in Chicago Collections and Des Plains field offices by developing detailed training materials, Power Point presentations, and led training workshops.
  • Provided desk side support and guidance to Chicago Collection staff for GenTax software issues.

Administrative Assistant

Illinois Department Of Revenue
11.1998 - 03.2005
  • Collaborated with the Office of Publications Management in drafting and updating annual publications for taxpayers and tax professionals regarding payment of corporate tax liability via electronic commerce means.
  • Presented new initiatives at Electronic Commerce Tax Siminars for tax professionals.
  • Trained new employees in Electronic Commerce procedures, cross trained support staff in other divisions.
  • Reviewed and wrote analysis on proposed legislation affecting Electronic Commerce.

Education

Bachelor of Arts - Art Therapy, Minor in Psychology

Millikin University
Decatur, IL
05.1997

Associate of Arts -

Lincoln Community College
Lincoln, IL
05.1994

High School Diploma -

New Wine Fellowship Christian School
Lincoln, IL
05.1992

Skills

  • Multicultural Sensitivity
  • Referral Networking
  • Case Documentation
  • Referral Coordination
  • Resource Management

Timeline

Human Services Caseworker

Illinois Department On Aging
07.2010 - Current

Revenue Tax Specialist

Illinois Department Of Revenue
04.2005 - 06.2010

Administrative Assistant

Illinois Department Of Revenue
11.1998 - 03.2005

Bachelor of Arts - Art Therapy, Minor in Psychology

Millikin University

Associate of Arts -

Lincoln Community College

High School Diploma -

New Wine Fellowship Christian School

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Patience Davis