Alfred E. Kimbro III
Austin,TX
Summary
Results-oriented Senior People Leader bringing expertise in multi-unit management, team development, cross-functional collaboration, process creation/implementation and customer experience. I am highly analytical, entrepreneurial, and strategic when solving daily business challenges in an ever-changing market. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business results in both top line and bottom line profits while maintaining positive team morale.
Overview
10
10
years of professional experience
Work History
Senior General Manager
CB2
Scottsdale , AZ
08.2023 - Current
- Implemented strategies to drive business growth by transforming the location's culture and increasing brand awareness, resulting in a significant improvement from -25% to +7% in sales YTD over 2 Quarters.
- Effectively reduced inventory shrinkage by 20% through the implementation of robust operational processes, fostering a culture of accountability towards inventory management as well as key impact behaviors.
- Drove company-wide stockroom reorganization achieving increased productivity, reduced shrink and breakage rates, and consistent Order to Pick time under 7 minutes.
- Successfully improved store financial performance by effectively managing controllable expenses, fixed expenses through negotiations with landlord, and assessing spend across various categories.
SENIOR GENERAL MANAGER
Tesla
Austin, TX
09.2021 - 03.2024
- Led the successful operations of multiple retail units, delivering exceptional KPI outcomes and cultivating talented teams through effective succession planning.
- Implemented new efficient processes and increased overall production of tech team, resulting in the achievement of strongest throughput and availability in the company.
- Implemented successful business strategies across three organizations to drive productivity, customer satisfaction, and employee retention.
- Led efforts in refining current company programs, working closely with stakeholders to implement new processes and improve customer experience at the organizational level.
- Spearheaded financial oversight of $377 million in assets, implementing strategies to minimize overhead costs and optimize spending.
- Successfully created a pipeline of leaders in the territory to support future store openings and internal advancement opportunities.
- Successfully oversaw market-driven organizational changes, promoting high team morale and delivering positive business outcomes.
STORE LEADER
Tesla
Columbus , OH
08.2019 - 08.2021
- Oversaw location focused on new vehicle sales and new vehicle delivery
- Oversaw and was responsible for $190m in assets
- Enabled consistent sales by empowering front-line staff with tools to successfully promote product while focusing on a development culture.
- Built customer loyalty through knowledgeable sales, support and education on brand products and services.
- Empowered employees to independently handle routine customer concerns and coordinate cross-functional solutions for complex issues.
- Grew market share via private events, city wide speaking engagements and partnership with local government agencies and environmental agencies
- Championed charging infrastructure growth and general EV awareness and adoption city-wide through coordination with government agencies and non profit organizations.
STORE OPERATIONS LEADER
TESLA, INC
Atlanta, GA
09.2018 - 08.2019
- Developed action plans based on analysis findings and implemented systems improvements to increase efficiency and deliver high-end customer experience.
- Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
- Provided leadership, training, and support to employees to encourage collaboration, teamwork, and personal growth
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Cut costs for entire center 15% by managing budget and minimizing spending by improving process management and encouraging accountability.
ASSOCIATE STORE MANAGER
Tesla
Cincinnati, OH
06.2018 - 09.2018
- Led eight employees while driving the achievement of organizational goals
- Developed cross-departmental relationships to ensure high-level customer service experiences and promote cohesion and moral across the store
- Managed local fleet by collaborating with corporate fleet partners at corporate, obtained new fleet vehicles, and ensured their proper maintenance and management
- Key Accomplishments:
- Increased sales 50% in Q3 by coaching employees and monitoring key performance indicators (KPIs)
- Developed succession plan that resulted in three employees being promoted into advisor roles
- Grew lead capture 10% by increasing marketing and networking events through the creation of local network.
ASSOCIATE STORE MANAGER
MICHAEL KORS
Cincinnati, Ohio
09.2014 - 05.2018
- Oversaw sales and operations for $1.5M store
- Clearly communicated budget updates, sales goals, and events with customers and staff
- Maintained personal KPI’s above company standard with 1.4 UPT, 216 ADS, 210 SPH and encouraged team to achieve same success
- Delivered increases of 10% to plan and 3% comp year-over-year
- Guided four associates to promotions via direct coaching and feedback, accountability, and development planning
- Reduced shrink to .03% in a single fiscal year by implementing process improvements and staff accountability.
Education
Bachelor of Arts - Political Science
OHIO STATE UNIVERSITY
01.2015
Skills
- Operations Management
- Project Management
- Strategic Planning/Implementation
- Organizational Development
- Inventory Management
- Systems Management
- Logistics
- People Development
- Succession Planning
- Management Team Building
- Hiring and Onboarding
- Process Improvements
- Cost Reduction
- Decision Making
- Performance Assessment
- Business Leadership
- Problem Anticipation and Resolution
- Goal Setting
- Employee Motivation
- Customer Service Management
- Recruitment and Hiring
- Focus and Follow-Through
Timeline
Senior General Manager
CB2
08.2023 - Current
SENIOR GENERAL MANAGER
Tesla
09.2021 - 03.2024
STORE LEADER
Tesla
08.2019 - 08.2021
STORE OPERATIONS LEADER
TESLA, INC
09.2018 - 08.2019
ASSOCIATE STORE MANAGER
Tesla
06.2018 - 09.2018
ASSOCIATE STORE MANAGER
MICHAEL KORS
09.2014 - 05.2018
Bachelor of Arts - Political Science
OHIO STATE UNIVERSITY