Alfred L. Wilson
Stephenson,VA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Red Cell Partners
05.2023 - Current
- A Venture Capital Company who is relying on me to provide support for 75 end users.
- Used ticketing systems to manage and process support actions and requests
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution
- Drafted and distributed training manuals for devices used by various employees
- Identified potential sales and cross-selling opportunities and informed supervisor
- Built and refined powerful machine learning models that automated decisions, prioritized work and changed behavior of products in real time
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Translated complex technical issues into digestible language for non-technical users
- Explained security measures in simple terminology to help users understand malware and phishing threats
Systems Engineer
ProcureTeq, NCO
04.2023 - Current
- Working with the Department of State on one of their Diplomatic Security Contracts
- 25U Forward Signal Support
- Supported system users, educating employees on troubleshooting and problem-solving protocols
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components
- Conducted end-user reviews for modified and new systems
- Completed software updates and assessed security patches for optimized computer use
- Analyzed security logs to determine and alleviate network threats
- Designed tailored disaster recovery solutions to maintain uptime
- Tested and analyzed equipment design and performance feasibility to determine potential ROI
- Created flowcharts, diagrams and other documentation
- Created system design models and specifications to support system programmers and development teams
- Integrated database and backup servers into enterprise systems
- Improved and deployed billing automation, accounting and real-time reporting and analytics capabilities
- Performed cost-benefit and ROI analyses for proposed systems
Chief Executive Officer
Wilson Enterprise Solutions, LLC
07.2021 - Current
- Creating new Information Technology and Cybersecurity startup in Northern Virginia Area
- Established foundational processes for business operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Created succession plans to provide continuity of operations during leadership transitions.
- Monitored key business risks and established risk management procedures.
US Army
11.2017 - Current
- Survey and analyze terrain to determine optimum equipment placement and use
- Recommend retransmission equipment employment based on capabilities of the equipment and the mission requirements
- Proficient in supporting Microsoft Outlook, PC imaging, troubleshooting and basic installations
- Perform signal support functions including installing, operating and maintaining selected electronic devices, including versions of the Blue Force Tracker (BFT), designate radios and data distribution systems
- Install communications systems in vehicles and maintain equipment in vehicles,
- Coordinate the migration of user profiles to the Enterprise Network Server and oversee the creation of user accounts
- Gain control of and secure user workstations throughout the company, preventing the loss of automations equipment
- Enforce physical security, controlled cryptographic items and information assurance policies and ensured the company was in compliance with standard operating procedures.
Cyber Security Engineer
Netmaker Communications, LLC
08.2021 - 04.2023
- Understanding of security policy advocated by U.S Government, including Department of Defense (DoD) and appropriate civil agencies (such as NIST)
- Experience with INFOSEC technology, policy, procedure development and implementation on major industry and government programs/efforts
- Designated as Information security SME, created policy and procedures for organization
- Strong knowledge of technology and security topics including network security, application security, infrastructure hardening, security baselines, and web server and database security
- Implementation of Keeper and Azure AD into organization’s environment
- Experience in security architecture of modern cloud technologies, including multi-tenancy, containerization/virtualization and automation services
- Some experience with application test methodologies, automating application security testing and strengths/weaknesses of test automation
- Performed some basic programming in Python on raspberry pi project
- Performed application testing on Keeper, SIEM, and Azure AD
- Evaluated and explored cryptography options to enhance organization’s security posture.
- Communicated technical security concepts to diverse audiences, both verbally and in writing
- Evaluated and reviewed white papers for DoD/DISA NG-911 extended project
- General experience in development of both common-user and special-purpose, command-and-control information systems, with increasing responsibilities in scope and magnitude of systems for which solutions have been implemented.
- Developed, implemented and documented security programs and policies and monitored compliance across departments
- Validated and verified system security requirements definitions and analyzed system security designs
- Planned and oversaw configuration changes for security infrastructure platforms
- Provided consultation and technical services on all aspects of information security
- Delivered network system upgrade on time, under budget and with minimal service interruption
- Managed data center system upgrades, delivering better reliability and security for server hosting and enterprise applications
- Counseled senior-level management on current privacy and security trends and recommendations to mitigate risk
- Represented company's technical security interests to partners to provide bi-directional flow of technical information and best practices in information security
- Applied leading theories and concepts to development, maintenance and implementation of information security standards, procedures and guidelines
- Performed network troubleshooting to isolate and diagnose common problems
- Developed security metrics and technical analysis to give insight into performance and trends
- Worked with business partners to balance requirements, security and risk reduction
- Engaged business and technology stakeholders to gather goals and requirements
- Created policies and procedures for emerging security technologies and proposals
- Traveled to client sites to perform onsite testing
- Translated strategy into solutions and operating models by leading or managing others,
- Designed, installed and configured email encryption gateways with data loss prevention
- Liaised with third parties to respond to security events and understand threat landscape
- Created frameworks by designing and developing technical solutions
Information Systems Security Manager
SOC, LLC, ISSM
11.2019 - 08.2021
- Implementation of information systems in accordance with the NIST and NISPOM
- STIG implementation with the SCAP software
- Assist in drafting “Authorization to Operate” (ATO) packages for new and existing systems
- Provide subject matter expertise in all cyber safekeeping initiatives and explain new guidance
- Draft documentation needed to announce new cyber security (CS) initiatives and participate building and implementing processes surrounding CS
- Ensure compliance with data policies and relevant legal and regulatory requirements in accordance with DHA directives and applicable Risk Management Framework (RMF) requirements
- Ensure appropriate changes and improvement actions are implemented as required
- Maintain current knowledge of authenticator management for unclassified systems
- Ensure compliance with protection requirements, control procedures, incident management reporting, remote access requirements, and system management for all systems under scope.
Tier 1 Help Desk Analyst
Phacil, Inc
10.2018 - 01.2020
- Incident Ticket Management and Ticket Tracking - Logging and updating, follow-up and tracking incident tickets
- System Monitoring -Application and hardware monitoring
- Utilizing real time monitors, diagnostic tools, and instant email alerts
- Utilize the knowledge base to research, analyze, and resolve basic software, network, and hardware questions and problems received by phone, email, or Service Now/Remedy ticketing system
- Assist with technical questions and issues that affect staff and the user community
- Central point of communication for outage events and system status
- Any issue is immediately assessed and reported to the relevant user community
- Create Daily Summary emails detailing prior day's events
- Develop new solutions to frequently occurring problems and documenting in Service Now knowledgebase
- Utilize a Cisco phone to field incoming calls This is includes but not limited to:
- Active Directory account modifications, resets, and unlocks
- McAfee recovery and disable user activity
- Printer installations and troubleshooting issues
- Software installations and troubleshooting issues
- Mobile device troubleshooting (iPhone and iPad)
- Troubleshooting basic network issues with VPN, Citrix, and Internet Explorer
Senior Desktop Support Specialist II
Diligent eSecurity International
03.2019 - 11.2019
- Provided on-site Tier 1, Tier 2, and Tier 3 Helpdesk support to our Federal government client (USAID)
- Imaged new and existing desktop/laptops with customized image (Win 7 and Win10) SCCM and PXE boot
- Transferred files from old devices being replaced onto new devices
- Provided technical assistance to user support by answering calls to the Helpdesk, opening and managing Footprints and Service Now tickets, analyzed issues, executed solutions, escalated unresolved problems, and tracked issues to completion
- Added workstations to domain and map network shared drives
- Assigned bar-codes to new equipment and update customer IT inventory with new computer/device serial numbers and bar-codes
- Physically disconnected old equipment and set up new desktop/laptop computers and local printers
- Configured and tested IT equipment to ensure devices are functioning
- Prepared old equipment for excess and update inventory accordingly
- Installation and configuration of desktop, laptops, and printers
- Enterprise Networks | Domains |Active Directory
- Imaged desktops/laptops with Windows Operating System
- Set up user profiles on desktops/laptops
- Mapped network shared drives on users’ desktop/laptops
- Updated Asset Management inventory systems
- Used Antivirus and Spam software
- Communicated effectively both orally and in written form
- Configured and set up Cisco devices
- Used Windows Command Line extensively to perform routine assessment of issues
Plant Operations Lead Technician
Continental
02.2017 - 10.2018
- Works closely with production managers and floor production personnel in support of process operations
- Responsible for technical support of day-to-day process operations
- Maintain process standards including production rates and material yield factors
- Develop and maintain Department Operating Procedures pertaining to process operation
- Execute standard processing conditions and run plans including targets and ranges for key process variables
- Drive productivity improvements through designed experiments, analysis of bottlenecks
Intermodal Systems Analyst
Transmodal Solutions, Norfolk Southern
09.2016 - 02.2017
- Works with business users and IT development teams to turn data into knowledge and information that can be used to support decision making throughout the company
- Develop in-depth understanding of the business to be able to identify and address critical issues, as well as work well a team environment
- Gather business requirements, devise priorities, conduct process analysis, develop business cases, as well as design, develop, and document dashboards, alerts, and reports
- Ensure information is accurate and easily available for end users direct consumption or integration with other systems
Desktop Support Specialist
Fairlead Integrated
08.2016 - 09.2016
- Trouble shoots technical problems; notifies appropriate technology staff of software failures and provides computer diagnostics
- Maintains database of inventory of workstations and associated equipment; assists in research and purchase of hardware and software
- Recommends reallocation of operating staff and equipment resources to meet network requirements
- Provides technical advice and assistance t0users concerning data communication equipment and data transmission
- Oversees electronic e-mail system
- Train administrative and clerical staff on basic computer usage and office applications software such as EXCEL, Word Perfect, Lotus, Power Point;
- Research and evaluate new technologies and attend training sessions and seminars to further knowledge
- Responsible for developing and maintaining the web site
- Knowledge of SAP and MES rollout and implementation
Technical Support Specialist/ System Administrator
Keurig Dr. Pepper, Keurig Green Mountain
10.2012 - 08.2016
- Troubleshoot and oversaw deployment of android and apple devices (Motorola MC9190s and MC67s)
- Oversaw and maintained local area networks
- Performed preventative maintenance in accordance with department policies
- Installed applications software on the networks
- Maintained network documentation
- Created and maintained users, directory structures, security rights and printer configurations
- Discussed software applications with users to determine level of satisfaction and/or the need to modify software;
- Imaging laptops and desktops for new hires
- Setting up small networks via Ethernet cables and Wi-Fi
- Understanding the usage of DHCP and static IP addresses in the work environment
- Addressing ticketing problems with a solid investigative thought process
- Using the windows command line to test connection on the network
- Setting up printers and moving IT equipment in and around the plant
- Understanding VLANs and the purpose in a work environment Prioritize and respond to IT help desk tickets
- Recommend, plan, and implement Windows desktop and mobile device management changes
- Aid on Windows server and networking projects as needed
- Track, monitor and document interaction on tickets for timely resolution
- Diagnose and troubleshoot connectivity issues for employees
- Build out, configure and support new PCs, mobile devices and barcode scanners
- Diagnose and troubleshoot desktop and laptop hardware, software and peripheral problems
- Diagnose and troubleshoot printer problems
- Diagnose and troubleshoot barcode scanner equipment issues
- Train new employees on the network and hardware
- Interact with vendors as required
- Responsible for managing user accounts, including rights, security and system groups
- Manage inventory of desktop and mobile hardware, software and peripheral items
- Provide support to remote employees, fielding phone calls and email communications
- Maintain and uphold PC policies as needed
- Maintain inventory and order equipment as needed
- Assist in other IT projects that require infrastructure support
- Manage and perform monthly server patching
- Manage, monitor and document company backup environments
- Provide next-level support and guidance for junior team members
- Perform on call duties as required
- Perform other IT duties as required
- Provide SOX audit support.
Education
Ph.D. - Information Technology
Capella University
Minneapolis09.2024
Master of Science - Information Technology, Information Security and Assurance
American InterContinental University
Schaumburg12.2013
Bachelor of Science - Business Administration in Information Systems
Chowan University
05.2012
Skills
- Local Group Policy
- Workstation Maintenance
- Software Licenses and Patches
- Server Event Logging
- LAN protocols
- Software updates
- End-user support
- Hardware installations
- Company policy adherence
- NIST Regulations
- Budget and cost analysis
- Security Protocols
Certification
ITILv3
LPI - Security Essentials
Comptia Security +
Comptia IT Fundamentals
Python Entry level Certified Programmer
Azure Fundamentals
Timeline
Information Technology Specialist
Red Cell Partners
05.2023 - Current
Systems Engineer
ProcureTeq, NCO
04.2023 - Current
Cyber Security Engineer
Netmaker Communications, LLC
08.2021 - 04.2023
Chief Executive Officer
Wilson Enterprise Solutions, LLC
07.2021 - Current
Information Systems Security Manager
SOC, LLC, ISSM
11.2019 - 08.2021
Senior Desktop Support Specialist II
Diligent eSecurity International
03.2019 - 11.2019
Tier 1 Help Desk Analyst
Phacil, Inc
10.2018 - 01.2020
US Army
11.2017 - Current
Plant Operations Lead Technician
Continental
02.2017 - 10.2018
Intermodal Systems Analyst
Transmodal Solutions, Norfolk Southern
09.2016 - 02.2017
Desktop Support Specialist
Fairlead Integrated
08.2016 - 09.2016
Technical Support Specialist/ System Administrator
Keurig Dr. Pepper, Keurig Green Mountain
10.2012 - 08.2016
Ph.D. - Information Technology
Capella University
Master of Science - Information Technology, Information Security and Assurance
American InterContinental University
Bachelor of Science - Business Administration in Information Systems
Chowan University
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