Alfredo Adame
Summary
Senior Data Center Technician with extensive experience in large-scale data center operations, focusing on network troubleshooting and infrastructure management. Demonstrated ability to lead complex troubleshooting efforts, validating device states and optimizing repair processes to enhance system reliability.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Senior Data Center Technician
Microsoft
05.2025 - Current
- Lead complex datacenter troubleshooting for network, optical, hardware, and connectivity issues across large-scale production environments.
- Supported infrastructure refresh efforts, facilitating 400G upgrades, LC insertions, cable audits, optic validation, and documentation updates to ensure system reliability.
- Coordinated with vendors, technicians, and cross-functional teams to resolve incidents, execute projects, and ensure clear handoff communication for operational continuity.
- Validate device, port, span, circuit, and optical power data using internal tooling and Kusto queries to identify root cause and reduce repair time.
- Created reusable scripts and dashboards, along with field-ready documentation for port mapping and asset validation, streamlining deployment tracking processes.
Data Center Technician II
Microsoft
04.2025 - 05.2025
- Executed advanced hardware troubleshooting, FRU replacements, device validation, and post-repair checks to restore production systems and minimize downtime.
- Utilized internal datacenter tools to verify device status, ensure inventory accuracy, assess port health, and confirm network connectivity during incidents and deployments.
- Supported refresh projects through cable mapping, link validation, and equipment tracking, enhancing deployment accuracy and reducing errors.
Data Center Technician
Microsoft
09.2023 - 03.2025
- Installed, replaced, and validated server components, optics, cables, and network equipment following standard operating procedures.
- Executed rack, stack, cabling, labeling, inventory, and asset management tasks to maintain organization and efficiency in datacenter environments.
- Resolved datacenter incidents, hardware failures, and service requests while ensuring timely ticket updates and accurate documentation.
PC/LAN Technician
Maricopa County
06.2022 - 09.2023
- Delivered endpoint, software, network drive, Okta SSO, imaging, and hardware support to ensure seamless operation of county systems.
- Installed and configured local area network equipment for improved connectivity.
- Maintained network performance by troubleshooting and resolving technical issues.
- Re-imaged computers and replaced laptop components while maintaining desktop/server systems and assisting with server and switch restack efforts.
- Collaborated with county departments to assess technology needs and solutions.
Service Desk Analyst Lead
Master Electronics
05.2019 - 06.2022
- Led service desk ticket response, managed SLAs, resolved endpoint issues, and coordinated internal IT projects to ensure timely support.
- Provided technical support for hardware and software issues across multiple departments.
- Troubleshot and resolved customer inquiries via phone, email, and chat platforms.
- Supported network troubleshooting, established RJ-45 connections, configured switches and access points, and implemented Active Directory, group policy, and MFA rollout.
- Documented service requests and solutions in the ticketing system for reference.
Technical Support Representative
Asurion
11.2018 - 05.2019
- Provided mobile device, network connectivity, activation, and Tier 1/Tier 2 technical support for Android and iOS users.
Customer Service Specialist
General Dynamics Information Technology
11.2016 - 11.2018
- Assisted beneficiaries in call center, managing special projects and providing guidance on customer applications.
Education
Cisco Certified Network Associate (CCNA) -
12-2026
Associate Degree - Computer Information Systems
Glendale Community College
Glendale05-2017
Bachelor's Coursework - Computer Information Systems
Northern Arizona University
Skills
- Data center networking and hardware management
- Optical troubleshooting and validation
- Port and link validation
- Infiniband and fiber cabling
- Rack, stack, and asset validation
- Azure cloud infrastructure management
- Network troubleshooting and hardware platforms
- Arista and Cisco datacenter switches
- Terminal servers and corpnet infrastructure
- Optical transceivers and connectivity technologies
- 100gb and 10gb network connectivity
- Structured fiber cabling systems
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Senior Data Center Technician
Microsoft
05.2025 - Current
Data Center Technician II
Microsoft
04.2025 - 05.2025
Data Center Technician
Microsoft
09.2023 - 03.2025
PC/LAN Technician
Maricopa County
06.2022 - 09.2023
Service Desk Analyst Lead
Master Electronics
05.2019 - 06.2022
Technical Support Representative
Asurion
11.2018 - 05.2019
Customer Service Specialist
General Dynamics Information Technology
11.2016 - 11.2018
Cisco Certified Network Associate (CCNA) -
Associate Degree - Computer Information Systems
Glendale Community College
Bachelor's Coursework - Computer Information Systems
Northern Arizona University