Jason Watkins

• Installed and configured servers, ensuring optimal functionality within data center environments.
• Conducted routine maintenance on hardware, reducing downtime through proactive troubleshooting.
• Monitored system performance utilizing industry-standard tools to ensure reliability and efficiency.
• Implemented backup solutions, safeguarding data integrity and facilitating recovery processes.
• Trained new technicians on equipment handling and safety protocols, promoting a culture of safety and compliance.
• Moved and installed shelves, power strips, rails, servers, switches and other equipment.
• Installed and managed structured cabling infrastructure.
• Accepted tasks and documented status using ticketing system, time reports and email.
• Dressed and labeled cables for easy identification and traceability.
• Identified and reported problem devices and replaced defective parts.
• Recorded received products into database using asset tags information, product manufacturer, model and serial number.
• Assisted with the planning and execution of large-scale infrastructure upgrades, ensuring minimal disruption to client services.
• Reviewed network design and set up copper and fiber-optic cabling infrastructures.
• Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
• Provided expert guidance during critical incidents, ensuring prompt resolution of issues and minimizing impact on client services.

Responsible for front-line support in troubleshooting, diagnosing, and resolving client issues in a 24/7 operations environment. Involves implementing project requirements, executing planned maintenance, responding to emergencies, and supporting various systems, including HVAC, electrical, UPS, generators, fire suppression, and more. Support customer experience improvements, handling trouble and change tickets via a defined tracking system. Perform routine and emergency service for network cabling, rack and stack, and power verification. Install and test structured wiring, network equipment, and patch infrastructure in tele-data closets. Coordinate and manage sub-contractors and vendors to ensure adherence to standards. Provide advanced-level support, including rebooting servers, hardware replacement, and BIOS configurations. Manage equipment deployment, asset tagging, and storage for data center operations. Operate telecommunications test equipment, evaluate circuit troubles, and maintain Maintenance Operation Protocols (MOPs). Monitor and respond to alarms through building management systems (Foreseer), ensuring timely resolution. Conduct critical infrastructure rounds and file shift reports for metric analysis.

• Collaborated with cross-functional teams to streamline workflows and enhance operational efficiency.
• Implemented process improvements that reduced downtime and increased productivity across the department.
• Analyzed performance data to identify trends, recommending adjustments to improve service delivery efficiency.

• Ensure 99% uptime by resolving Cisco, Juniper, and Arista issues swiftly.
• Lead network tests, enhancing resilience and reducing downtime.
• Optimize network performance through ISP collaboration.
• Handle escalations and critical incidents in 24/7 data center.
• Optimized network resilience through rigorous testing, resulting in substantial uptime improvement for critical infrastructure across diverse hardware platforms.
• Spearheaded incident management in 24/7 data center, swiftly resolving critical issues and maintaining near-perfect system availability.
• Partnered with ISPs to enhance network performance, implementing solutions that significantly boosted speed and reliability for end-users.
• Devised novel troubleshooting strategies for multi-vendor environments, reducing resolution time and minimizing service disruptions.
• Meticulously managed network support for diverse devices, ensuring seamless integration and optimal functionality across the entire infrastructure.
• Engineered resilient network solutions across multi-vendor platforms, minimizing downtime and enhancing critical infrastructure performance.

• Supervised site development projects, managing up to 20 subcontractors to ensure safety and compliance.
• Oversaw copper and fiber optic installations, reducing project timelines by 15%.
• Conducted weekly safety meetings, achieving zero OSHA violations.
• Streamlined vendor communications, cutting costs by 10%.
• Pioneered streamlined processes for copper and fiber optic installations, significantly reducing project timelines and enhancing overall efficiency.
• Optimized vendor communications and resource allocation, leading to substantial cost reductions and improved project profitability.
• Expertly interpreted complex blueprints and delegated tasks strategically, ensuring seamless project execution and timely completion of milestones.
• Spearheaded innovative site development strategies, effectively managing diverse teams of subcontractors to ensure compliance and project success.