Alfredo Bess Jr.
Temple Hills,MD
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Project management.
Overview
28
28
years of professional experience
Work History
Director of Operations
The Calpro Group
11.2014 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored and coordinated workflows to optimize resources.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Owner/Operator
Fast Freddy The Clown Entertainment
08.1997 - 02.2024
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Developed long-term strategic goals for the business based on market trends analysis.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Contributed positively to the local community through involvement in various events or charitable organizations.
Education
Bachelor Of Arts - Communication Arts
Salisbury State University
Salisbury Maryland05.1981
Skills
- Change Management
- Employee Motivation
- Scheduling
- Workforce Planning
- Effective leader
- Business Management
- Teamwork and Collaboration
- Performance Improvements
Timeline
Director of Operations
The Calpro Group
11.2014 - Current
Owner/Operator
Fast Freddy The Clown Entertainment
08.1997 - 02.2024
Bachelor Of Arts - Communication Arts
Salisbury State University
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