Summary
Overview
Work History
Education
Skills
Languages
Awards
Hobbies and Interests
Timeline
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Alfredo Borja

Clifton,CO

Summary

Cheerful customer service professional with 3+ years of experience helping customers navigate websites and resolving product and service issues. Eager to support the company by building an impeccable reputation by providing top-class support to patients while working with a talented team. A dedicated employee with a great work ethic. Ready for a new position where attention to detail and exceptional communication can be utilized. Data-driven student and well-organized team player offering excellent communication and multitasking abilities. Experience managing and coordinating multiple projects and activities, self-directing, and making use of resources to meet deadlines with minimal supervision. Diligent, detail-oriented, and reliable workers are enthusiastic about supporting success. Knowledgeable in lesson planning and individualized learning strategies. Looking to bring further success to a school district through behavior management and student engagement.

Overview

8
8
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

MCI Carrers
02.2019 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer requests for products, services and company information
  • Recommended products to customers, thoroughly explaining details
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Computer Engineer

AVCC
01.2022 - 05.2024
  • Standardized installation policies to streamline efforts and shorten task completion times.
  • Led software development in multi-application, multi-server, and hosted environments.
  • Conducted system operation verification testing (SOVT) on system hardware.
  • Integrated secure communications and data from worldwide locations into heterogeneous networks.

IT Technical Support Specialist

NVIDIA
01.2017 - 12.2017
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns
  • Boosted network, system and data availability and integrity through preventive maintenance and upgrades
  • Delivered performance-driven and user-centric websites that met all business requirements
  • Reviewed code, debugged problems and corrected issues
  • Collected, defined and translated user requirements into project designs and implementation plans
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Computer Operator

Toptal
02.2018 - 12.2018
  • Generated reports covering details about data, system operation and error monitoring
  • Complied with data entry quotients to support time-sensitive project input milestones
  • Cross-checked data backups to verify integrity and consistency of duplication measures and storage protocols
  • Performed troubleshooting of system performance bottlenecks and proposed solutions to discovered weaknesses
  • Adhered to data transmission laws and regulatory guidelines when sending and storing sensitive internal and customer data
  • Analyzed system requirements for newly installed applications to support maximum compatibility with ongoing operations.

Data Analyst

Advanced Veterinary Care Center
01.2021 - 06.2024
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Extracted and interpreted data patterns to translate findings into actionable outcomes.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.

Roustabout

Specialized Roustabout Services, LLC
06.2021 - Current
  • Worked on job sites and assigned locations, installing and repairing pipes, valves, and pumps
  • Handled various manual operating and maintenance tasks as directed by the company's policies and standards
  • Utilized active listening to determine what supervisors expected and responsibly completed all tasks within expected timeframes
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Participated in designing diagnostics and quality assurance frameworks to analyze completed solutions.

Photographer

Amazon
02.2021 - 01.2023
  • Photographed high-quality images for various print and digital projects
  • Digitally edited photos to enhance appearance
  • Planned and prepared for on-location and studio shoots
  • Edited, toned, captioned and uploaded photographs for publication
  • Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product
  • Completed complex photo shoots at indoor and outdoor venues
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts
  • Experimented with different lighting effects to deliver unique images
  • Inspected proofs to verify quality and determine needed adjustments and retouches
  • Archived photographs on computers and servers.

Housekeeper

Full Moon Cleaning Services
01.2021 - 06.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean
  • Disposed of trash and recyclables each day to avoid waste buildup
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Sandwich Artist

SUBWAYRestaurants
06.2019 - 08.2019
  • Kept customer and food preparation areas are clean and well-organized
  • Delivered superior customer service focused on quality and meeting customer needs
  • Boosted customer satisfaction by quickly addressing and resolving complaints about food or service
  • Communicated with the customer to provide a menu offering details and assist with decision-making
  • Performed food preparation tasks by making salads, brewing coffee and tea, and slicing meats
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations
  • Regulated oven, broiler, and roaster operations for cooking at correct temperatures
  • Endorsed products by making recommendations and promoting specials, increasing daily sales by 10%

Waterproofer

AAA MOUNTAIN WATERPROOFING, LLC
01.2019 - 06.2019
  • Resolved problems, improved operations and provided exceptional service
  • Received and processed stock into inventory management system
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs
  • Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members
  • Prepared job sites for work plans by measuring and marking different distances
  • Communicated with equipment operators to effectively assign equipment and manage smooth materials movements.

Library Assistant Volunteer

Parachute Branch Library
08.2018 - 12.2018
  • Emailed information and reminders regarding upcoming volunteer opportunities to community leaders and civic groups
  • Developed skills in Microsoft Office and other current computer technologies
  • Answered questions from patrons in person and via telephone regarding library policies, practices, and procedures
  • Collected and recorded fees for library services and fines
  • Identified hardware issues caused by component failures using approved diagnostic tools
  • Produced data reports on enacted repairs and replacements for budgeting concerns
  • Promoted library at special events and community gatherings.

Garden Designer

Maria Hernandez
01.2018 - 03.2018
  • Watered and pruned plants according to specific needs for plant type
  • Assisted with visual display maintenance, sign pricing and information changes and organization of garden center equipment
  • Documented inventory counts and reported to supervisor to identify shrink and damages
  • Operated landscaping equipment to maintain grounds and remove trees
  • Cared for grounds by mulching, aerating and edging around flower beds and walkways
  • Removed poison ivy and other harmful plants while wearing protective gear
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health
  • Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.

Data Entry Specialist

Randstad
01.2016 - 12.2016
  • Compiled data and reviewed information for accuracy prior to input
  • Entered numerical data into databases with speed and accuracy using 10-key pad
  • Scanned documents and saved in database to keep records of essential organizational information
  • Identified data entry errors and reported to necessary departments
  • Executed data verification to detect errors
  • Sorted documents and maintained organized filing process.

Landscape Laborer

Nevaeh Cox
05.2016 - 06.2016
  • Completed finishing work such as trimming around trees and bushes
  • Edged lawns and flowerbeds using gas-powered and rotary edging tools
  • Operated landscaping equipment to maintain grounds and remove trees
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health
  • Used zero-turn, traditional riding lawn mowers and self-propelled mowers to mow residential and commercial lawns
  • Cleared pathways of overgrowth, debris and snow to reduce hazards
  • Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife
  • Checked machinery and performed routine maintenance to prevent malfunction.

Education

Bachelor of Arts - Digital Marketing

Colorado Mesa University
Grand Junction, CO

Associate of Arts Digital Media -

Colorado Mountain College
Glenwood Springs, CO
05.2023

High School Diploma -

Grand Valley High School
Parachute, CO
05.2021

Skills

  • Tools and mechanical equipment
  • Written and verbal communication
  • Hand tools and machinery
  • Conscientious and Detail-Oriented
  • Safety precautions and measures
  • Cultural understanding
  • Document creation
  • Help desk assistance
  • Nutritious Feeding for Animals
  • Organizational skills
  • Working collaboratively
  • Strong work ethic
  • Grammar skills
  • Public speaking
  • Performance monitoring
  • Student Supervision
  • Social development and integration
  • Classroom management

Languages

Spanish

Awards

  • Principal honor roll 1st Semester of 2017
  • Grand Valley Academics certificate of attendance
  • Student of the month
  • Certificate of completion for ̈Alive at 25 ̈ class
  • Received Metropolitan State University Of Denver, Northern Arizona scholarship offer

Hobbies and Interests

  • Repairing old computers
  • Photography
  • Programming and webdesign
  • Video editing
  • Music
  • Community service
  • Cooking
  • Exercising
  • Playing the Tuba
  • Enjoy to play Basketball
  • Construct woodworking porjects

Timeline

Computer Engineer

AVCC
01.2022 - 05.2024

Roustabout

Specialized Roustabout Services, LLC
06.2021 - Current

Photographer

Amazon
02.2021 - 01.2023

Data Analyst

Advanced Veterinary Care Center
01.2021 - 06.2024

Housekeeper

Full Moon Cleaning Services
01.2021 - 06.2021

Sandwich Artist

SUBWAYRestaurants
06.2019 - 08.2019

CUSTOMER SERVICE REPRESENTATIVE

MCI Carrers
02.2019 - 08.2022

Waterproofer

AAA MOUNTAIN WATERPROOFING, LLC
01.2019 - 06.2019

Library Assistant Volunteer

Parachute Branch Library
08.2018 - 12.2018

Computer Operator

Toptal
02.2018 - 12.2018

Garden Designer

Maria Hernandez
01.2018 - 03.2018

IT Technical Support Specialist

NVIDIA
01.2017 - 12.2017

Landscape Laborer

Nevaeh Cox
05.2016 - 06.2016

Data Entry Specialist

Randstad
01.2016 - 12.2016

Bachelor of Arts - Digital Marketing

Colorado Mesa University

Associate of Arts Digital Media -

Colorado Mountain College

High School Diploma -

Grand Valley High School

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Alfredo Borja