ALFREDO EUMAÑA JR
San Antonio,TX
Summary
Assisted in maintaining high data accuracy through meticulous processing practices. Supported team efforts to enhance customer satisfaction by utilizing strong communication and problem-solving skills. Contributed to a collaborative team environment by building positive relationships with colleagues.
Overview
20
20
years of professional experience
Work History
Cashier
Central Market
San Antonio, TX
12.2023 - Current
- Processing customer transaction while providing high quality service.
Client Advisor
Louis Vuitton
San Antonio, TX
08.2021 - 02.2026
- Being an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. Responsibility for managing existing client relationships and formulating and implementing advice.
Human Resources Generalist
Six Flags Fiesta Texas
San Antonio, TX
05.2019 - 08.2021
- Recruiting, and conducting behavioral style interviews with applicants for entry level positions. Ensuring that the park maintains specific staffing levels throughout the season. Processing new employees. Ensuring that all incoming phone calls are handled in a prompt and courteous manner. Maintaining/auditing Seasonal Team Member files and activity. Ensuring accurate clocking in and out procedures of all Seasonal Team Members and other duties as assigned.
Front Office Specialist
Hillside Primary Care
San Antonio, TX
08.2019 - 03.2020
- Opening and closing office according to office protocol. Answer and respond to telephone calls with professionalism. Keeping a professional and organized front desk. Greets patients, obtains the necessary patient demographics, insurance information and updates it in the EMR. Check in patients with verifying and updating patient’s information. Confirm next day appointments. Schedule new and existing patients. Collect payments from patients at time of visit.
Customer Assistance Representative
American Airlines
San Antonio, TX
05.2017 - 03.2019
- Interact directly with travelers and work to ensure smooth arrival and departure processes. Primarily greet passengers, handle airline-related inquiries, and resolve customer issues. Additional responsibilities include directing travelers to applicable terminals and affirming airport policies.
Customer Service & Support
Southwest Airlines
San Antonio, TX
10.2015 - 11.2016
- Resolve concerns and/or problems over the phone such as booking, changing and canceling reservations to ensure our customers have the best experience with Southwest Airlines.
Front Desk Agent
Omni La Mansion Del Rio & Mokara Hotel & Spa
San Antonio, TX
08.2014 - 10.2015
- Responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guests stay. Making the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Also responsible for settling guest accounts upon checkout, resolving guest issues and completing special requests. And working closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.
Administrative Assistant / Medical Records
Dermatology Associates of San Antonio
San Antonio, TX
01.2013 - 08.2013
- Hands on experience in managing medical records in a long-term care environment. Having an outstanding knowledge of FDA requirements. Thorough knowledge of medical filing systems. Immense ability to evaluate all clinical data effectively. Sound ability to perform research and retrieve information. Amazing skills in documenting all processes. Excellent skills to maintain confidentiality of information. Proficient in maintaining patient records.
Call Center Specialist / Customer Service Telephone Banker
JPMorgan Chase
San Antonio, TX
11.2011 - 08.2012
- Handle customer deposits, Withdrawals, Transactions, Problem solving or evaluating customers' eligibility and financial need for loans and grants. Also being familiar with the good and services of the bank, and answer questions and offer options as solutions. Primarily working with customers over the phone, but finding solutions through bank computer software applications as well.
Sales Associate, Stylist and Visual Merchandiser
Banana Republic (Quarry Market)
San Antonio, TX
09.2010 - 06.2011
- Greet and assist customers. Collect and process customer transactions (credit, cash, check, etc.); assist in sorting and balancing receipts and payment. Unloading trucks and keeping overflow stock organized in the back room or warehouse area. For products that will be featured on the store floor. Also tagging merchandise with tags (price tags, size tags, sales stickers, etc.). Prices often change. Setting up promotional displays, such as posters, mannequins, window displays, display cases, and general seasonal presentation materials.
Customer Service Specialist / Cashier
H.E.B
Stephenville, TX & San Antonio, TX
06.2006 - 06.2011
- Providing superior customer service; Answering product-related questions for customers, and offers additional or alternative products and services. Cash-handling, Processes customer transactions of goods and services, collects cash, check, or charge payment from customer and makes change for cash transactions. Use of electronic scanner to record prices, Weighs items, bags merchandise, and redeems food stamps and promotional coupons. Monitors and manages potential front-end shrink, Perform Customer Service Assistant duties frequently and much more.
Education
High School - undefined
Stephenville High School
Stephenville, TX01.2006
Skills
Achieved high customer satisfaction through outstanding service delivery Improved client communication by utilizing bilingual skills in English and Spanish Enhanced organizational efficiency by implementing effective time management strategies Accelerated skill acquisition to adapt to evolving work environments Resolved customer issues swiftly, contributing to a strong service reputation Managed challenging customer interactions, resulting in improved retention Executed cash transactions with precision, ensuring accuracy in financial dealings Utilized computer skills for efficient data processing and communication Demonstrated proficiency in Microsoft Office applications to support business operations Anticipated customer needs, leading to enhanced service experiences
Honors/Awards
Art Scholarship from Stephenville ISD
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Central Market
12.2023 - Current
Client Advisor
Louis Vuitton
08.2021 - 02.2026
Front Office Specialist
Hillside Primary Care
08.2019 - 03.2020
Human Resources Generalist
Six Flags Fiesta Texas
05.2019 - 08.2021
Customer Assistance Representative
American Airlines
05.2017 - 03.2019
Customer Service & Support
Southwest Airlines
10.2015 - 11.2016
Front Desk Agent
Omni La Mansion Del Rio & Mokara Hotel & Spa
08.2014 - 10.2015
Administrative Assistant / Medical Records
Dermatology Associates of San Antonio
01.2013 - 08.2013
Call Center Specialist / Customer Service Telephone Banker
JPMorgan Chase
11.2011 - 08.2012
Sales Associate, Stylist and Visual Merchandiser
Banana Republic (Quarry Market)
09.2010 - 06.2011
Customer Service Specialist / Cashier
H.E.B
06.2006 - 06.2011
High School - undefined
Stephenville High School