Alfredo Ferando
El Paso
Summary
Seasoned System Administrator with 7-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts, and data security.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Technician
City of Socorro
01.2024 - Current
- Perform system administration tasks, including network configuration and server maintenance to ensure city-wide IT infrastructure remains reliable and secure
- Implement and manage MDM solutions such as JAMF, CleverTouch, and NinjaOne to support device standardization and security
- Handle incoming citywide IT work orders, delivering timely and effective resolutions across departments
- Create and manage user accounts through Active Directory and Office 365, supporting onboarding and access management
- Develop and deploy batch files and remote tools to automate processes and ensure consistency across devices
- Draft standard operating procedures to streamline internal department workflows and improve support efficiency
- Assist the department director with financial documentation, invoice management, and budget planning
- Provide audiovisual setup and support for City-sponsored events and official functions
District Hardware Computer Technician
Socorro ISD
01.2018 - Current
- Maintained and supervised over 3,000 laptops and mobile devices
- Assisted end users with a wide array of technology support request
- Manage security options and software in computers and networks to maintain privacy and protection from attacks
- Lead and organized District Technology Helpdesk in a as needed basis
- Lead and managed internship personnel to complete technology team goals and expectations
- Arrange maintenance sessions to discover and mend inefficiencies
- Set up hardware and install and configure software and drivers
- Provided Computer training to students and other end users
- Assisted various D.O.T.S divisions such as E-RATE
- Provided excellent customer service to end users and to the community
- Used Remote operation software such as MDM (JAMF and Jump cloud) to manage and set up IPADS and other APPLE devices.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Recommended new and replacement hardware and software purchases.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Set up and maintained user accounts and client access.
CTE Student Computer Technician
Socorro ISD
01.2014 - 08.2018
- Assisted CTE / Technology Department with imaging all student workstations for use
- Integrated part of Socorro Highschool Helpdesk
- Lead Socorro Highschool student I.T Team as team leader
- Coordinated with campus staff to develop action plans
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Student Financial Assistant
Socorro ISD
06.2017 - 07.2018
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Organized budget documentation
- Provided quality clerical support through data entry, document management and email correspondence
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Associate of Arts - Criminal Justice
El Paso Community College
05.2020
Skills
- Proficient in advanced troubleshooting
- Help desk support
- Understanding of various operating systems
- MS Windows
- Apple
- OSX
- Active Directory
- Desktop and laptop installations
- Virus and malware prevention
- Operating system testing
- Team leader
- Supervisor experience
- Application installations
- AV equipment management
- Network troubleshooting
- Software deployment management
- Mobile device management
- Information security
- Network maintenance
- Server maintenance
- Disaster recovery
- Remote support
- Software configuration
- Network and system management
Certification
- COMPTIA A+ Certified
- Dell Client Certified Technical Support
Timeline
IT Technician
City of Socorro
01.2024 - Current
District Hardware Computer Technician
Socorro ISD
01.2018 - Current
Student Financial Assistant
Socorro ISD
06.2017 - 07.2018
CTE Student Computer Technician
Socorro ISD
01.2014 - 08.2018
Associate of Arts - Criminal Justice
El Paso Community College
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