Alfredo Franco
Kernersville,North Carolina
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
12
12
years of professional experience
Work History
Install and Service Scheduling Manager
Renewal By Anderson
High Point, NC
06.2021 - 07.2024
- Conducted performance reviews for team members.
- Created and implemented efficient processes to enhance workflow throughout the company.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Coached, mentored and trained team members in order to improve their job performance.
Delivery Coordinator
PepsiCo
Winston-Salem, NC
01.2013 - 05.2021
- Tracked shipments, updated customers on delivery status, and addressed any customer inquiries.
- Managed communication between internal departments and external partners during the delivery process.
- Created reports on inventory movement, delivery performance, and other metrics as needed.
- Resolved issues related to incorrect or damaged shipments in a timely manner.
- Coordinated with warehouse staff to ensure timely loading and unloading of goods.
- Communicated effectively with vendors regarding shipment details, timelines, payment information.
- Engaged with customers regarding delivery and merchandise requests.
- Set up delivery schedules, monitored progress and informed customers of delays or changes.
- Communicated effectively with dispatch regarding delivery progress and route detours.
Education
GED -
Flushing High School
Flushing, NY06-1994
Skills
- Operations Management
- Data Entry
- Remote Office Availability
- Team building
- Microsoft Office
- Self-Directed
- Dependable and Responsible
Languages
Spanish
Professional
References
References available upon request.
Timeline
Install and Service Scheduling Manager
Renewal By Anderson
06.2021 - 07.2024
Delivery Coordinator
PepsiCo
01.2013 - 05.2021
GED -
Flushing High School