Alfredo Franco
Maywood,IL
Summary
Bilingual English-Spanish professional with experience in customer service, utility operations, retail sales, and military leadership. U.S. Air Force veteran with a proven ability to build relationships, resolve customer concerns, and communicate effectively in fast-paced environments. Recognized for professionalism, reliability, and attention to detail. Experienced working directly with customers and delivering exceptional service while managing multiple priorities. Sports enthusiast seeking to leverage customer experience, leadership, and communication skills in a VIP Customer Experience role.
Overview
10
10
years of professional experience
Work History
Utility Worker
Peoples Gas
Chicago, Illinois
07.2025 - Current
- Supported customer needs while completing utility and gas service tasks.
- Explained service updates, safety steps, and work status to residential and commercial customers.
- Resolved customer concerns professionally and helped address service-related issues.
- Followed company safety standards and operational procedures.
- Completed assignments safely and efficiently, working both independently and with team members.
- Executed assignments independently and collaboratively, ensuring safety and efficiency in operations.
Customer Service Associate
The Home Depot Inc
Chicago, Illinois
05.2023 - 03.2025
- Provided exceptional customer service in a fast-paced retail environment, enhancing customer experience.
- Assisted customers in selecting tailored products and solutions to meet their specific needs.
- Answered customer questions and resolved concerns promptly and professionally.
- Built strong customer relationships through clear communication and product knowledge.
- Collaborated with team members to streamline store operations, contributing to higher customer satisfaction.
- Managed time between school and work commitments effectively. with work while maintaining strong performance.
logistics
Us Air Force
Hurlburt Field, Florida
04.2018 - 05.2023
- Managed logistics operations and ensured timely delivery of shipments worldwide.
- Trained and instructed 576+ personnel on regulatory and safety compliance, enhancing overall team knowledge.
- Led coaching sessions and provided performance feedback to enhance team effectiveness and morale.
- Resolved workplace conflicts and guided team members toward practical solutions.
- Demonstrated strong telephone etiquette and communication skills in high-pressure environments.
- Led team meetings, mentored new personnel, and supported professional development.
- Worked with diverse teams to complete mission objectives and improve operational efficiency.
- Collaborated with diverse teams to accomplish mission objectives and improve operational efficiency.
Cashier
McDonald's
Chicago, Illinois
06.2016 - 03.2018
- Established strong customer connections through personalized interactions. through excellent service.
- Created customer service strategies enhancing overall experience.
- Delivered support for order status inquiries, ensuring timely resolutions.
- Provided bilingual support to customers for account inquiries and service requests. for account questions and service requests.
- Maintained service quality while following employer standards and bilingual communication practices.
Education
Associate of Arts -
Wilburt Wright
Chicago, IL07-2027
High School Diploma -
Carl Schurz High School
Chicago, IL06-2017
Skills
- Utility operations knowledge
- Customer service
- VIP customer support
- Customer retention strategies
- Bilingual communication
- Problem solving
- Conflict resolution
- Active listening
- Professional communication
- Time management
- Detail orientation
- Retail sales
- Training and coaching
- Team leadership
- Adaptability
- Microsoft Office proficiency
- Relationship management
Timeline
Utility Worker
Peoples Gas
07.2025 - Current
Customer Service Associate
The Home Depot Inc
05.2023 - 03.2025
logistics
Us Air Force
04.2018 - 05.2023
Cashier
McDonald's
06.2016 - 03.2018
Associate of Arts -
Wilburt Wright
High School Diploma -
Carl Schurz High School