James McCoy
Glendive,MT
Summary
Reliable customer service and multitasking skills with strong time management and problem-solving. Demonstrated adaptability in rapidly learning new processes without direct supervision. Focus on delivering consistent, positive customer experiences. Interpersonal communication skills support smooth cross-team collaboration.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Utility Worker
City of Glendive
Glendive, Montana
11.2020 - Current
- Maintained and repaired water distribution and wastewater collection systems, ensuring operational efficiency.
- Operated machinery for waste collection and disposal processes.
- Operated various types of power tools safely and efficiently to make repairs or adjustments.
- Performed preventive maintenance on utility system components.
- Conducted routine inspections of city infrastructure and equipment.
- Adhered to safety protocols during operations and maintenance tasks.
- Followed strict safety protocols to minimize risks during utility operations.
- Coordinated utility service shut-offs and reconnection's according to scheduled maintenance or construction activities.
- Responded to public inquiries regarding utility services and operations.
- Responded to customer inquiries regarding water bills, service start or stop requests, and account balances via phone and in person.
- Processed water and sewer utility payments, managed customer accounts, and updated billing records in the database.
- Maintained accurate filing systems for municipal utility documents.
- Assisted the public with completing utility applications and explained city water policies or rate structures.
- Collaborated with field technicians and the public works department to schedule meter readings and service repairs.
Roustabout
Olson
Sidney, Montana
11.2018 - 11.2020
- Operated heavy machinery to enhance drilling and production efficiency.
- Conducted routine maintenance on equipment to ensure safety and efficiency.
- Assisted in loading and unloading materials, ensuring timely project execution.
- Monitored safety protocols to maintain compliance with workplace safety standards.
- Inspected and operated pumps, valves, and pipelines for oil wells.
Roustabout
J&L Fencing and Pit Liners
Sidney, Montana
05.2018 - 10.2018
- Operated and maintained equipment for drilling and production operations.
- Inspected and operated pumps, valves, and pipelines for oil wells.
- Conducted routine inspections of tools and safety gear for operational readiness.
- Collaborated with team members to follow safety protocols on site.
- Loaded and unloaded equipment and materials for various projects.
- Operated forklifts to transport materials from one area to another.
- Installed pipes for water lines or gas lines in accordance with local codes.
Education
High School Diploma -
Beach High School
Beach, ND05-2001
Skills
- Customer service
- Data entry and billing
- cash handling
- municipal operations knowledge
- Microsoft applications
- Public interaction
- Time management
- Equipment maintenance
- Safety compliance
- Machinery operation
- Preventive maintenance
- Customer account management
- Equipment operation
- Waste disposal processes
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Hand tool proficiency
- Cleaning procedures
- Utility connections and disconnections
- Facility maintenance
- Written communication
- Interpersonal communication
- Equipment troubleshooting
- Cleaning techniques
- Professional demeanor
- Adaptability
- Building upkeep
- Mechanical troubleshooting
Certification
- Class B CDL with airbrake and tanker endorsement
Timeline
Utility Worker
City of Glendive
11.2020 - Current
Roustabout
Olson
11.2018 - 11.2020
Roustabout
J&L Fencing and Pit Liners
05.2018 - 10.2018
High School Diploma -
Beach High School