Alfredo Manccini
Hialeah,FL
Summary
Detail-oriented and customer-focused Financial Services Representative with expertise in processing financial transactions, maintaining balanced cash drawers, and ensuring compliance with banking policies. Skilled in account maintenance, loan processing, and delivering personalized financial solutions to meet customer needs. Adept at providing professional and courteous service with high levels of integrity and accuracy. Eager to leverage strong communication and problem-solving skills to excel in a dynamic banking environment while continuing to develop expertise in financial services operations
Overview
8
8
years of professional experience
1
1
Certification
2
2
Languages
Work History
MRS/Teller
BrightStar Credit Union
Pembroke Pines, Florida
01.2024 - Current
- Provide members with a personalized rewarding experience by executing various defined member engagement strategies through the knowledge and use of sales skills measured by member experience surveys
- Confidently build relationships with members by understanding their financial life priorities and connecting them to our solutions that meet their financial goals
- Assist with the month-end closing process, including variance analysis, posting monthly entries, and maintaining the month-end checklist
- Process appropriate percentage of teller transactions for the branch as defined by branch management, with a high degree of accuracy within the limits of the over/short policy
- Process appropriate percentage of new account and account maintenance as defined by branch management, with a high degree of 'Quality Assurance' accuracy within the limits of credit union policy
- Use sales skills to uncover Member needs and provide credit union deposit and loan solutions
- Dependability - Accomplishes workload responsibilities promptly without prompting
- Takes the initiative to manage and communicate absence and leave appropriately
- Meet or exceed ancillary product sales referral goals
Sales Representative
HGreg
Miami, Florida
08.2023 - 01.2024
- Engage customers in a friendly and professional manner to understand their automotive needs
- Showcase and demonstrate vehicles, highlighting key features and benefits
- Provide accurate information on pricing, financing options, and promotions
- Conduct test drives and address customer inquiries effectively
- Collaborate with the sales team to meet and exceed sales targets
- Stay updated on product knowledge, industry trends, and dealership promotions
- Assist customers through the sales process, including paperwork and financing arrangements
- Build and maintain positive relationships with customers to foster repeat business
- Work closely with the management team to optimize sales strategies
Sales Representative
TROPICAL CHEVROLET
Miami, FL
05.2023 - 08.2023
- Responsible for selling vehicles at dealership gross profit, volume and customer satisfaction standards, as set at the sole discretion of the dealership
- Coordinate with the sales manager to set and meet new and used sales quotas
- Meet the profit margin goals for vehicle sales
- Be polite and friendly and greet customers promptly
- Consistently follow the outlined sales process
- Utilize floor time effectively in meeting the customers needs and soliciting sales
- Determine each customer's vehicle needs by asking questions and listening
- Demonstrate and test drive vehicles
- Verify that customers are qualified for their wants, needs, and ability to buy
- Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers
- Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
Sales Representative
Benji Auto Sales
West Park, Florida
01.2019 - 05.2023
- Built diverse and consistent sales portfolio
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases
- Trained new employees on customer service, money handling, and organizing strategies
- Stayed current on company offerings and industry trends
Sales Representative
Car Factory Outlet
06.2017 - 12.2018
- Built diverse and consistent sales portfolio
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Trained new employees on customer service, money handling and organizing strategies
- Stayed current on company offerings and industry trends
Education
High School Diploma -
La Salle La Colina
Caracas Venezuela 05.2001 -
Skills
Sales Expertise
Banking
Product Promotion
Onsite Product Demonstrations
Lead Prospecting
Bank Secrecy Act
Customer Service
Staff Training
Prospecting Skills
Product and Service Knowledge
Post-Sales Support
Negotiation
Network Development
Customer Retention Abilities
Customer Retention
CRM software
Certification
Driver's License
Assessments
- Sales skills, Proficient, 02/01/23
- Influencing and negotiating with customers, Proficient
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
MRS/Teller
BrightStar Credit Union
01.2024 - Current
Sales Representative
HGreg
08.2023 - 01.2024
Sales Representative
TROPICAL CHEVROLET
05.2023 - 08.2023
Sales Representative
Benji Auto Sales
01.2019 - 05.2023
Sales Representative
Car Factory Outlet
06.2017 - 12.2018
High School Diploma -
La Salle La Colina
05.2001 -