Alfredo Moreno Gonzalez
Jackson,WY
Summary
Previous jobs and skills include: meticulous bartender with a background spanning several aspects of the food service/bar/hospitality industry, including waiting tables, kitchen prep, bar security, craft cocktails/specialized menus, and serving drinks. Primary emphasis on security, mostly bar and events.
Currently looking to expand beyond the bar/kitchen and hotel/management. I also have about 7 years of cashier/customer service experience. Currently working as a Library Assistant/Liquor store attendant/security guard, who offers skills in bilingual, front desk, and circulation.
Knowledgeable, diligent and forward-thinking Director of Security focused on optimizing protections for individuals and assets. Integrates new and improved strategies and technologies to better meet company's needs with minimal operational disruption. Reviewed processes continuously to identify and correct deficiencies.
Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. Trained in defensive tactics and conflict de-escalation techniques.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
The Wort Hotel
Jackson, WY
05.2024 - 07.2024
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Monitored security cameras in lobby area as needed.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Answered phones, responded to inquiries, and took messages.
- Verified accuracy of room rates and other charges during check-in process.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Kept accurate records of guest transactions.
- Addressed customer needs in a timely manner.
- Inputted guest information into computer system accurately and securely.
- Assisted with check-in and check-out procedures for guests.
- Provided information about hotel amenities, services, and local attractions.
- Ensured that all safety regulations were followed according to company standards.
- Managed cash drawer responsibly throughout shift.
- Assisted with luggage handling for incoming guests.
Head of Security
The Rose/Pink Garter Theater/Pinky G's Pizzeria
Jackson, WY
09.2015 - 07.2024
- Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions. Reported all incidents, accidents and medical emergencies to law enforcement. Issued security badges and visitor passes to all guests. Checked passes and credentials of persons seeking to enter the property.
- Evaluated current security operations and personnel to detect areas in need of improvement.
- Developed strategies to prevent crimes with educational and community-based initiatives.
- Kept staff aware of security and safety concerns with regular meetings and drills.
- Maintained effective working relationships with local and state government agencies and collaborated closely on investigations.
Head of Security/Liquor Store Clerk
The Virginian Saloon
Jackson, WY
08.2019 - 01.2024
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
- Operated all kitchen equipment safely to avoid injuries.
- Grilled and deep fried various foods, including meats, potatoes and fish.
- Interacted effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
Part Time Library Assistant
Teton County Library
Jackson, WY
08.2022 - 12.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Developed strong understanding of cataloging books and other materials through various methods.
- Prepared and maintained displays and displayed cases.
- Enforced current library policies fairly with patrons.
- Operated networked and standalone PCs, photocopier, fax machine and scanner.
- Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons.
- Verified and documented inter-library loans in computer system.
- Instructed patrons on using reference sources, card catalogs and automated information systems.
- Delivered and retrieved items to and from departments by hand or push carts.
- Inspected returned books for condition and due-date status and computed fines.
- Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
- Opened and closed library during specified hours and secured library equipment.
- Maintained records of items received, issued and returned.
- Lent, reserved and collected books at circulation desks and processed for inter-library loans.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Maintained accurate library records for inventory of periodicals and books.
- Answered patrons' questions and assisted in finding materials requested.
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
- Returned books to circulation by placing on proper shelves.
Night Auditor/Front Desk Agent
The Anvil Hotel/The Alpine House/The Cache House
Jackson, WY
07.2022 - 05.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Input customer data into reservation systems and updated to reflect room changes.
- Responded to inquiries and room requests made online, by phone and via email.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Supervised daily operations of hotel front desk in absence of manager.
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
- Facilitated successful front desk operations for high-volume hotel.
- Coordinated with internal departments to handle wide range of guest needs.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Offered dining information and helped guests organize local activities to enhance stay.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Security
Poppa Presents
Jackson, WY
05.2016 - 07.2022
- Maintained a safe, clean, and family friendly enviorment for the Concert on the Commons events held at Teton Village, sponsored by Poppa Presents throughout the summer of 2016. Worked side by side with the owner of said company as well as other Pink Garter/ The Rose staff members to host several concerts.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored premises and recorded activity in daily officer reports.
Pharmacy Technician in Training
Saveon Pharmacy
Jackson, WY
11.2021 - 03.2022
- Maintained clean and organized pharmacy shelving and work areas.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Maintained accurate inventory of medications.
- Assisted head pharmacist with filling over 300 prescriptions per day.
- Assisted patients in finding over-the-counter solutions to aid minor health issues.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
Line Cook
Cowboy Coffee Co
Jackson, WY
6 2017 - 07.2021
- Kept stations stocked and ready for use to maximize productivity.
- Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
- Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
- Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
- Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Security/Prep Cook/Busser/Line Cook
Handfire Pizza
Jackson, WY
06.2018 - 08.2020
- Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.
- Maintained safety by quickly responding to alarms and investigating disturbances.
- Worked with local law enforcement to coordinate apprehensions.
- Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.
- Checked passes and credentials of persons seeking to enter property and issued passes for guests.
- Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
- Verified integrity and accuracy of travel documents such as tickets and passports prior to authorizing passage.
- Oversaw premises to identify safety risks and ensure employee and visitor safety.
- Adhered to all regulatory standards regarding safe and sanitary food prep.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Kept stations stocked and ready for use to maximize productivity.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Rotated stock items and ingredients to maintain efficiency and freshness.
- Made all meals in accordance with company standards and requirements.
- Executed proper techniques when preparing menu item ingredients.
- Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
Head Bartender/Server
Hatch Taqueria and Tequila
Jackson, WY
08.2016 - 01.2018
- Maintained full knowledge of bar and menu items and made recommendations. Delivered quality food and beverage service to guests in a responsible manner. Maintained full knowledge of all menu items, contents and preparation methods. Prepared mixed drinks; poured wine, beer and nonalcoholic beverages. Neatly set tables. Broke down bar after events and returned leftover liquor, glassware and banquet carts. Served as backup for bartenders. Maintained bar stocks, replenishing daily as necessary. Performed closing duties including cleaning, sanitizing and replenishing. Maintained a neat personal appearance. Mainted all in house specialties and hand made most of all in house syrups, bitters, and some of the infused liquors used in the signature cocktails.
Chief Steward
Caldera House/Bet the Ranch/South Cable Cafe
Jackson/Teton Village, WY
10.2016 - 04.2017
- Managed and maintained kitchen sanitation as well as the entire hotel's various storage units and walk ins. Responsible for keeping up with stock and order placement. Personally assisted executive and sous chefs with morning, dinner, and special event prep. Maintained inventory stock and organization of kitchen operations for the hotel restaurant and cafe. Also provided catering and serving assistance for several private events held for various end of season parties throughout Teton Village.
Skills
- Specializing primarily in tequila and mezcal, as well as their various interpretation
- Formerly in charge of creating and promoting featured drinks every week with access to over 75 different tequilas
- Featured in various media outlets, during events held on holidays to promote drink diversity with agave based spirits
- Some examples are The Red Bulletin, and Tacos for Suicide Prevention
- Meticulous in maintaining a clean bar
- Extensive knowledge in having an elegant yet functional garnish station
- Extensive knowledge of food preparation, sanitation, and kitchen organization (Mise en place)
- Multilingual, fluent in English and Spanish
- Sorting and Processing Donations
- Stock and Packages Receipt
- Cataloging of Materials
- Skilled Researcher
- Telephone Etiquette
- Processes and Procedures
- Materials Distribution
- Verbal and Written Communication
- Financial Calculations
- Materials Tracking
- Answering and Directing Calls
- Payment Collection
Contacts and References
- Joel Smith - Regional Technician and Sales Rep at Ecolab (307) 690-6186
- Dani Schreil - Head of Human Resources at The Wort Hotel (307) 264-4805
- Stephanie Lukaz - Director of Guest Relations at The Wort Hotel (781) 267-4908
- Anna Romanosky - Bar Manager at the Rustic Inn/Former County Clerk (843) 343-6530
- Stephanie Franco - Circulations Manager at Teton County Library (307) 203-5336
- Ryan Blair - Former Head of Security of the Pink Garter Theatre (307) 413-1962
- Brittany Fells - Former General Manager/Head Bartender of The Rose (307) 413-1986
- Julia Synchuk - General Manager of Hatch Taqueria and Tequilas (307) 699-2831
- Alden Nuse - Former Bar Manager of Hatch Taqueria and Tequilas (978) 766-0452
- Evan Parker - Former Exectutive Chef of Caldera House/ Bet the Ranch (703) 989-0938
Timeline
Front Desk Agent
The Wort Hotel
05.2024 - 07.2024
Part Time Library Assistant
Teton County Library
08.2022 - 12.2023
Night Auditor/Front Desk Agent
The Anvil Hotel/The Alpine House/The Cache House
07.2022 - 05.2023
Pharmacy Technician in Training
Saveon Pharmacy
11.2021 - 03.2022
Head of Security/Liquor Store Clerk
The Virginian Saloon
08.2019 - 01.2024
Security/Prep Cook/Busser/Line Cook
Handfire Pizza
06.2018 - 08.2020
Chief Steward
Caldera House/Bet the Ranch/South Cable Cafe
10.2016 - 04.2017
Head Bartender/Server
Hatch Taqueria and Tequila
08.2016 - 01.2018
Security
Poppa Presents
05.2016 - 07.2022
Head of Security
The Rose/Pink Garter Theater/Pinky G's Pizzeria
09.2015 - 07.2024
Line Cook
Cowboy Coffee Co
6 2017 - 07.2021