Alfredo Ortega
Oklahoma City,OK
Summary
Accomplished in enhancing customer satisfaction and streamlining operations, I leveraged my expertise in Microsoft Office and exceptional problem-solving abilities at Hobby Lobby Distribution Center. Demonstrated success in team collaboration and client relations, contributing to a significant improvement in order fulfillment efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Order Puller
Hobby Lobby Distribution Center
Oklahoma City, Oklahoma
12.2024 - Current
- Lifted heavy objects up to 50 lbs as needed during daily operations.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Communicated effectively with co-workers, supervisors, and customers when necessary.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Tracked inventory levels on a daily basis using appropriate software systems.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Limited damage to products and orders by using care when choosing items.
- Inspected orders for accuracy and completeness prior to shipment.
- Selected products and items from shelves and pallets for customer orders.
- Placed products on conveyors for final wrapping and shipment.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Truck Driver
Oklahoma National Guard
, Oklahoma
05.2023 - Current
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Processed shipment documents neatly and efficiently for each load.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Maintained safe driving habits to protect property and general public on roadways.
- Performed regular inspections and completed vehicle repairs.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
Customer Service Representative
Alpha Dental Lab
Oklahoma City, Oklahoma
03.2024 - 12.2024
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Took special orders in person and over telephone, generating additional revenue every month.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Contacted customers about potential service upgrades, new services and account changes.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Receptionist
Hobby Lobby Warehouse
Oklahoma City, Oklahoma
09.2021 - 02.2023
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Greeted customers, answered general questions and directed to appropriate locations.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Updated daily log book with information about visitors entering the premises.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Responded to inquiries from internal staff members regarding office operations.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Order Picker
Amazon Fulfillment Center
Oklahoma City, Oklahoma
10.2020 - 01.2022
- Stocked shelves with merchandise to ensure availability of products for customers.
- Assisted in loading and unloading merchandise from trucks using manual and mechanical equipment.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Performed regular cycle counts of inventory levels in assigned areas.
- Ensured cleanliness and organization of the picking and storage areas to optimize workflow.
- Organized warehouse shelves according to item size, type, style, color or product code.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Adhered to quality control standards by inspecting products for damage before packing.
- Packed and prepared orders for shipping, ensuring items were securely wrapped.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Limited damage to products and orders by using care when choosing items.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Transported products between storage areas manually or using material handling equipment.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Completed paperwork related to order picking tasks accurately and promptly.
- Weighed and measured products and materials to meet regulatory requirements.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Participated in training sessions to improve picking techniques and learn new technologies.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Prepared orders for shipment by wrapping packages securely with protective materials such as bubble wrap or foam padding.
- Followed established procedures for receiving incoming shipments and verifying contents against purchase orders.
- Tracked outgoing orders to provide shipping status to customers.
- Provided assistance in maintaining a clean working environment within the warehouse.
- Assisted with loading and unloading items from delivery vehicles using appropriate lifting techniques.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
Cashier
Chelinos Mexican Resturant
Oklahoma City, Oklahoma
08.2019 - 10.2020
- Collected payments and provided accurate change.
- Answered phone calls to assist customers with questions and orders.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Resolved customer complaints professionally in accordance with company policy.
- Offered customers carry-out service at completion of transaction.
- Balanced daily transactions on a computerized point-of-sale system.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Answered customers' questions and provided information on store procedures or policies.
- Accepted cash and credit card payments, issued receipts and provided change.
- Verified customer age requirement for alcohol or tobacco purchases.
- Checked personal identifications during alcohol and tobacco sales.
- Conducted price checks for special orders or discounts as requested by customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Welcomed customers, offering assistance to help find store items.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers promptly and responded to questions.
- Performed other duties as assigned by management.
- Maintained work area and kept cash drawer organized.
Education
High School Diploma -
U.S. Grant Highschool
Oklahoma City, OK05-2020
Skills
- Complaint resolution
- Account updating
- Scheduling
- Money handling
- Order fulfillment
- Team collaboration
- Technical support
- Complaint handling
- Client relations
- Brand representation
- Refunds processing
- Active listening
- Call center experience
- Product and service solutions
- Calendaring
- Problem-solving
- Credit card payment processing
- Merchandise upselling
- High-energy attitude
- Retail marketing
- Microsoft Excel
- Adaptive team player
- Documentation
- Customer relations
- Multi-line telephone operations
- Live chat support
- Verbal and written communication
- In-store support
- Problem resolution
- Email management
- Payment processing
- Document control
- Microsoft office expertise
Certification
- Work Keys Gold
Accomplishments
- Hobby Lobby Perfect Attendance 120 days
- Hobby Lobby Recognition Certificate
- Comp Tia A+
- US Army
Languages
Spanish
Professional
Timeline
Warehouse Order Puller
Hobby Lobby Distribution Center
12.2024 - Current
Customer Service Representative
Alpha Dental Lab
03.2024 - 12.2024
Truck Driver
Oklahoma National Guard
05.2023 - Current
Receptionist
Hobby Lobby Warehouse
09.2021 - 02.2023
Order Picker
Amazon Fulfillment Center
10.2020 - 01.2022
Cashier
Chelinos Mexican Resturant
08.2019 - 10.2020
High School Diploma -
U.S. Grant Highschool