Alfredo Pulido Escalona
Aurora
Summary
Extensive knowledge and analytical and projective capabilities in international relations with special focus on security and defense issues, knowledge in the management of logistics activities and control of information processing, fast learning, rapid adaptability to the proposed objectives, and team worker with excellent communication skills. Experience with customer service across different fields/services, Experience with customer service across different fields/services, recently settled in Illinois.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
Meat N’ Bone
04.2025 - 05.2026
- Supervised daily operations across Orlando and Tampa locations, managing opening/closing procedures and ensuring occupational safety and health compliance. Controlled inventory levels, executed restocking strategies, and optimized merchandising displays to drive sales.
- Customer service: Serve/assist customers in stores.
- Process purchase payments, create invoices, generate consumption reports, and communicate them to supervisors and the finance specialist.
- Answer calls, emails, and requests from online store platforms, and address requests from customers and suppliers.
- Achieved sales targets through performance data analysis and strategic expense management, maintaining healthy profit margins across both locations.
- Hired and trained retail staff, managed roster scheduling, and provided ongoing coaching to improve performance. Conducted evaluations and resolved team conflicts to maintain productivity.
- Delivered exceptional customer service, resolved complaints, and built customer loyalty.
- Ensured compliance with company policies and local regulations; maintained accurate records and reported to upper management.
Dispatcher
Amazon DSP Linden Logistic LLC
10.2024 - 04.2025
- Assigned and monitored delivery routes for driver teams, dispatching real-time updates on addresses, packages, and delivery windows. Resolved operational issues to maintain service standards.
- Communicated with drivers and customers to ensure timely package delivery.
- Provided drivers with delivery information, including addresses, package details, and estimated delivery times.
- Utilized Amazon’s dispatching system to optimize routes and manage driver schedules.
Car Salesman
AutoNation Toyota of Winter Park
11.2023 - 02.2024
- Delivered customer service by addressing inquiries and guiding purchase decisions. Collaborated with sales team to exceed monthly targets through relationship building.
- Participated in training sessions to enhance product knowledge and sales skills.
- Built long-term customer relationships by providing exceptional service and personalized attention throughout the car purchasing process, resulting in higher satisfaction and loyalty for Toyota.
- Leveraged customer feedback and market trends to recommend personalized vehicle options and special promotions, increasing engagement and driving sales for Toyota.
- Conducted follow-up calls and sent personalized emails to previous customers to gather feedback and address concerns, demonstrating Toyota’s commitment to customer satisfaction and retention.
Delivery Driver Specialist
AMAZON – DSP Cox Logistic
07.2018 - 06.2021
- Safety-focused driver skilled at interacting with passengers while ensuring safe transportation to their destinations.
- Loaded, unloaded, and delivered packages to homes safely, undamaged, and on time.
- Worked with a team in a fast-paced environment, maintaining a delivery schedule with up to 200 daily stops.
- Assisted in training new driver team members to meet Amazon Prime quality and service standards.
- Perform daily vehicle inspections (tires, lights, brakes, gas, oil, water, etc.).
- Operate handheld technology to manage the delivery process.
Line Cook | Assistant Manager
Mazzi Cucina
01.2016 - 01.2018
- Ensured all dishes were cooked and presented to high standards. Oversaw food preparation and verified that kitchen staff performed their duties.
- Monitor equipment quality and order new equipment as needed.
- Helped determine food and supply needs for the restaurant. Collaborated with kitchen staff, dining room staff, and vendors.
- Training new kitchen staff.
- Supervised food quality and hygiene standards. Managed day-to-day client relations.
Construction assistants
Subcontractor for Power Design
01.2016 - 06.2017
- Performed various support tasks.
- Maintained inventory of company tools and materials.
- Followed instructions from supervisors, implemented construction plans, and adhered to safety laws and regulations.
- Clean and prepare construction sites
- Operated forklifts, lift aerial work platforms, and telehandlers.
Project Management Assistant
TAICA Trujillo y Asociados Ingeniería C.A
01.2012 - 01.2016
- Assisted in developing and implementing project management strategies and plans. Developed and implemented project management tools and templates.
- Coordinated and scheduled project meetings and appointments.
- Acted as a company representative for the management of construction permits.
- Conducted price research and sourced materials and services for project development. Assisted in preparing legal documentation for potential buyers.
- Assisted in coordinating and managing project budgets, including tracking expenses and preparing financial reports.
- Assisted in procuring project resources, including identifying vendors, obtaining quotes, and negotiating contracts.
- Assisted in evaluating and selecting subcontractors and suppliers for projects.
Supervisor Imaginary Technician
AERONAUTICAL SUPPLIES
03.2011 - 03.2013
- Performed GIS and LIDAR/Ortho data processing, including data capture and creation.
- Assisted in writing technical specifications, procedures, and applications. Proficient in GIS using ArcINFO and LiDAR/Ortho software applications.
- Trained and educated new members of the LIDAR/Ortho data processing team. Performed digital photography processing and quality control as an Imagery Technician.
- Prepared orthophoto images from aerial photographs, survey data, and compilation data, and developed orthophoto and related applications.
- Assisted in developing production tools for data conversion and image processing. Assisted in creating project work instructions.
VTR operator and Tv Producer
GLOBOVISION C.A
08.2009 - 01.2011
- TV Producer for the program “BRÚJULA INTERNACIONAL,” broadcast by GLOBOVISIÓN C.A. Covered international news media.
- Assistance to executive production.
- Responsible for teleprompter.
- Coordinated work in the technical control room and distributed scripts to correspondents.
- Developed historical informational segments and provided narrative voice-overs.
Education
Bachelor’s degrees - International Relations
Santa María University
Caracas, VenezuelaElementary School, Middle School and High School -
Colegio Luz De Caracas
Caracas, Venezuela01-2000
Skills
- Windows Microsoft Office (Excel, Word, PowerPoint, Publisher) (Expert)
- Internet Explorer (Expert), Teamwork (Expert), Leadership (Expert)
- Knowledge of data processing procedures
- Knowledge in managing field operations
- Knowledge of logistics security procedures
- Skill in international relations analysis
- Motivation to learn new skills for the development and achievement of assigned tasks
- Negotiation skills
- Communication skills (Skillful), Problem-solving (Expert), Analytical thinking (Expert), Time management
- (Experienced) Project management
- (Experienced) DSP and AMZL skills
- Shopify advanced knowledge
- Gemini and Google Workspace certificate
- Copilot advances knowledge
Certification
- Forklift Certification
- CPR Certification
- DOT Certification
- Food Handler Certification
- Alcohol Server Certification
Languages
English (advance)
Spanish (Native)
Timeline
Store Manager
Meat N’ Bone
04.2025 - 05.2026
Dispatcher
Amazon DSP Linden Logistic LLC
10.2024 - 04.2025
Car Salesman
AutoNation Toyota of Winter Park
11.2023 - 02.2024
Delivery Driver Specialist
AMAZON – DSP Cox Logistic
07.2018 - 06.2021
Line Cook | Assistant Manager
Mazzi Cucina
01.2016 - 01.2018
Construction assistants
Subcontractor for Power Design
01.2016 - 06.2017
Project Management Assistant
TAICA Trujillo y Asociados Ingeniería C.A
01.2012 - 01.2016
Supervisor Imaginary Technician
AERONAUTICAL SUPPLIES
03.2011 - 03.2013
VTR operator and Tv Producer
GLOBOVISION C.A
08.2009 - 01.2011
Bachelor’s degrees - International Relations
Santa María University
Elementary School, Middle School and High School -
Colegio Luz De Caracas